Front Desk Associate

Planet Fitness, Inc.; Raymond (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

A well-known fitness franchise is seeking a Front Desk Associate to provide exceptional customer service at their Raymond, New Hampshire location. The ideal candidate will assist members and guests, manage memberships, and promote a welcoming environment. Responsibilities include greeting members, resolving inquiries, and maintaining club cleanliness. Benefits for full-time positions include medical and retirement plans, along with unique perks.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Free Black Card Membership

Tuition Reimbursement

Qualifications

• 6–12 months of customer service experience preferred.
• Minimum 18 years of age.
• Willingness to obtain CPR/AED certification.

Responsibilities

• Greet members/guests, assist with check-in and inquiries.
• Resolve member concerns and escalate to management as needed.
• Execute retail transactions with accuracy and drive sales goals.

Skills

Customer service experience

Basic computer proficiency

Job description

Join Planet Fitness as a Front Desk Associate.

Who We Are

Planet Fitness is a leading fitness franchise with over 2,000 clubs. We provide a welcoming, judgement‑free environment.

About the Front Desk Associate Role

Provide superior customer service to members, prospective members, and guests while ensuring a "Judgement Free" experience.

Daily Responsibilities

• Greet members/guests, assist with check‑in and inquiries.
• Promote the Judgement Free Zone and support members’ fitness journeys.
• Resolve member concerns and escalate to management as needed.
• Answer phones and assist callers.
• Perform membership functions (sign‑ups, updates, cancellations, payments).
• Conduct prospective member calls and tours.
• Execute retail transactions with accuracy and drive sales goals.
• Maintain cleanliness and sanitation of equipment, spa, restrooms, and club areas.
• Address maintenance and facility issues promptly.

Qualifications

• 6–12 months of customer service experience preferred.
• Minimum 18 years of age.
• Willingness to obtain CPR/AED certification.
• Basic computer proficiency.

Physical Demands

• Continual standing, moving, and communicating.
• Ability to lift up to 75 pounds.
• Exposure to cleaning chemicals.
• Frequency of cleaning and sanitizing equipment.

Benefits (Full‑time only)

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Team‑building competitions and social events

E‑Verify is used in Florida, Georgia, North Carolina, South Carolina, and Alabama.

Health and Safety Requirements: Every team member must maintain a safe workplace, follow policies, report unsafe conditions, and perform work safely.