Customer Engineer- M365 Engineer

Concentrix; Garden City (ID); Remote; USD 92,000 - 120,000; Full time

Job summary

A global technology and services leader is seeking a remote Customer Engineer specializing in Microsoft 365 to provide expert-level support and strategic guidance. Responsibilities include leading implementation, administering OneDrive and SharePoint environments, and building custom solutions. Candidates should have a Bachelor's in Computer Science, relevant certifications, and at least 5 years managing Microsoft 365 services. Competitive salary and comprehensive benefits offered.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Qualifications

• Microsoft certifications (e.g., MS-102, MS-600, PL-200) are highly desirable.
• 5+ years of experience managing Microsoft 365 services.
• Strong understanding of cloud architecture, IT governance, and security best practices.

Responsibilities

• Lead remote implementation and adoption strategies for M365 Copilot.
• Administer OneDrive environments including user provisioning and permissions.
• Manage SharePoint Online environments and enforce governance policies.
• Build custom solutions using SharePoint Framework and other tools.

Skills

Technical expertise in Microsoft 365 ecosystem

Analytical and problem-solving skills

Communication and customer engagement

Self-motivated working independently

Detail-oriented and focus on quality

Education

Bachelor’s degree in Computer Science or IT

Tools

PowerShell

Job description

Overview

Job Title: Customer Engineer- M365 Engineer

Company: Concentrix. We are a global technology and services leader delivering intelligent transformation powered by technology and data. We design, implement, and optimize experiences that help customers interact, work, and transact more simply. We are dedicated to delivering value through market-leading technology and insights and to building rewarding careers in more than 70 countries.

Summary

As a remote Customer Engineer specializing in Microsoft 365, you will deliver expert-level support and strategic guidance across key product areas including M365 Copilot, OneDrive for Business, and SharePoint Online. You’ll work closely with customers and internal teams to ensure successful deployment, governance, and optimization of Microsoft 365 services — all from a remote work environment.

Key Responsibilities

• M365 Copilot: Lead remote implementation and adoption strategies; provide virtual troubleshooting and performance optimization support; deliver remote training and enablement sessions to drive user engagement.
• OneDrive for Business: Administer OneDrive environments remotely, including user provisioning, permissions, and data lifecycle management; ensure compliance with organizational security and data governance policies; resolve synchronization, access, and performance issues via remote tools and support channels.
• SharePoint Online Administration & Governance: Manage SharePoint Online environments remotely, including site architecture, configuration, and lifecycle; define and enforce governance policies to ensure secure and compliant usage; monitor system health and conduct virtual audits to maintain operational excellence.
• Development & Automation: Build custom solutions using SharePoint Framework (SPFx), Power Automate, Power Apps, and other M365 development tools; collaborate with stakeholders virtually to gather requirements and deliver tailored solutions; maintain technical documentation and provide remote knowledge transfer to internal teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Microsoft certifications (e.g., MS-102, MS-600, PL-200) are highly desirable.
• 5+ years of experience managing Microsoft 365 services.
• Strong understanding of cloud architecture, IT governance, and security best practices.
• Proficiency in PowerShell and other automation/scripting tools.

Skills & Competencies

• Deep technical expertise in the Microsoft 365 ecosystem.
• Strong analytical and problem-solving skills.
• Excellent communication and customer engagement abilities in remote settings.
• Self-motivated and able to work independently in a distributed team.
• Detail-oriented with a focus on quality and continuous improvement.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $92,250 - $120,000, plus incentives that align with individual and company performance. Benefits include medical, dental, and vision insurance, employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.

The deadline to apply for this position is 09/11/2025.

Location: USA, TX, Work-at-Home

Language Requirements: Time Type: Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites: English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf; Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

To request a reasonable accommodation please click here: https://jobs.concentrix.com/global/en/reasonable-accomodation. If you wish to review the Affirmative Action Plan, please click here: https://jobs.concentrix.com/global/en/affirmative-action