Client Support Manager

Sunbelt Merchant Group; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A dynamic marketing consulting firm in Texas is seeking a dedicated Client Support Manager to enhance client relationships and provide exceptional service. The role involves direct client interactions, training, and support. Candidates should have at least 3 years of experience in the convenience store or beverage industry, strong communication skills, and a valid driver's license. Join us to make a difference and grow with our team!

Benefits

Company cell phone provided

Company vehicle after training

Annual bonus

401(k)

Flexible time off options

Qualifications

• Minimum 3 years’ experience in the convenience store and/or beverage industry is required.
• Willingness to travel extensively within the Texas market.
• Valid driver’s license and clean driving record.

Responsibilities

• Manage a defined territory across the Austin area, visiting clients directly.
• Build and maintain strong, service-oriented relationships with store owners.
• Deliver hands-on training and personalized support for Sunbelt’s tools and services.

Skills

Strong communication and interpersonal skills

Self-motivated

Goal-oriented

Organizational skills

Time management

Job description

Sunbelt Merchant Group is a dynamic marketing consulting firm specializing in strategic growth solutions for convenience stores and local businesses. We are committed to empowering independent merchants with innovative programs and exceptional service.

As we grow our presence in the DFW area, we’re looking for a customer‑first Client Support Manager who’s passionate about building relationships, solving problems, and delivering exceptional service to our clients.

Position Overview

Your role as a Client Support Manager will be the trusted face of our brand in your region – building strong relationships and delivering exceptional service to business owners, decision makers, and vendor partners. You will be a skilled problem‑solving and customer‑service champion, helping clients navigate challenges, implement our programs, and unlock new opportunities. Your ability to anticipate needs, offer solutions, and follow through will drive long‑term satisfaction, loyalty, and growth.

Key Responsibilities – Client‑Focused, Service‑Driven

• Manage a defined territory across the Austin area, visiting clients (convenience store owners/decision makers) and vendor/supplier partners regularly to provide in‑person support
• Build and maintain strong, service‑oriented relationships with store owners and operators to ensure ongoing satisfaction and trust
• Deliver hands‑on training and personalized support for Sunbelt’s tools, services, and programs to help clients operate more efficiently
• Act as the go‑between for clients and our internal teams – ensuring clear communication, smooth program execution, and timely problem resolution

What We Offer

• Company cell phone and iPad provided upon hiring
• Company Vehicle & Credit Card provided after a 120‑day training and evaluation period
• Travel Reimbursement (during 120‑day training and evaluation period)
• All Major/Federal Holidays off
• Annual Bonus
• 401(k)
• Opportunities for Advancement
• Family‑first work environment with flexible time off options available

Requirements

• Minimum 3 years’ experience in the convenience store and/or beverage industry is required
• Strong communication and interpersonal skills
• Self‑motivated, goal‑oriented, and comfortable working independently in the field
• Strong time management and organizational skills
• Willingness to travel extensively within the Texas market
• Valid driver’s license and clean driving record
• Professional appearance and demeanor
• Able to legally work in the US
• Minimum of 3 references required

How to Apply

Please submit your resume and a brief cover letter outlining your experience and why you’re a great fit for Sunbelt Merchant Group to [e-mail]

Join a team where your hard work is valued and your impact is real. Apply today to grow with Sunbelt Merchant Group!