AV & IT Engineer

TechBrains; Germany (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology firm based in Berlin is seeking an AV/IT Engineer to oversee IT operations, support events, and manage AV equipment. The ideal candidate will possess a Bachelor's degree in Information Technology or Computer Science, along with experience in IT support and event coordination. This role requires excellent troubleshooting skills and strong customer service capabilities. A dynamic hybrid working model and comprehensive benefits are offered, including support for home office and professional growth opportunities.

Benefits

Dynamic hybrid working model

Professional growth opportunities

Comprehensive benefits including wellness and pet care stipends

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Experience in IT support, A/V equipment management, and event coordination.
• Strong knowledge of macOS and Windows operating systems.
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and communication skills.

Responsibilities

• Provide first-level IT support and troubleshoot issues.
• Manage events and large meetings with additional resources.
• Maintain and manage IT assets and AV equipment.
• Support ZOOM rooms both in person and remotely.
• Coordinate repairs and maintenance with vendors.

Skills

Technical skills

Customer service

Troubleshooting

Vendor management

Organizational skills

Communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

macOS

Windows

Job description

Grammarly is seeking an AV/IT Engineer to join our Berlin team and ensure seamless IT operations, support events, and manage large meetings. This role is the primary IT point of contact in the Berlin hub, responsible for vendor coordination, asset management, employee onboarding/offboarding, hardware/software support, AV equipment, and event coordination. This is an in‑office position, requiring 5 days per week in the Berlin hub. The ideal candidate will have strong technical skills and a passion for delivering an exceptional user experience.

Responsibilities

• Provide first‑level IT support, troubleshooting hardware/software, and resolving network issues.
• Manage all events and large meetings, coordinating additional resources.
• Maintain and manage IT assets, including computers, laptops, printers, and AV equipment.
• Provide hardware and software to existing team members and new hires.
• Support ZOOM rooms in person and remotely.
• Assist with installing, maintaining, and troubleshooting AV equipment.
• Manage and document AV inventory.
• Support end users with AV technology during meetings and presentations.
• Coordinate equipment repairs and maintenance with vendors.
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records.
• Stay up-to-date with IT and AV trends and technologies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in IT support, A/V equipment management, and event coordination.
• Strong knowledge of macOS and Windows operating systems.
• Excellent troubleshooting and problem‑solving skills.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of an international team.
• Detail‑oriented and organized with strong documentation skills.
• Vendor management experience.
• Embodies ethical, adaptable, gritty, empathetic, and remarkable (EAGER) values.
• Inspired by principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Benefits

• Dynamic hybrid working model.
• Professional growth opportunities with training, coaching, and regular feedback.
• A connected team culture supported by EAGER values and employee resource groups.
• Comprehensive benefits for candidates based in Germany, including competitive pay, life care, ample time off, home office support, wellness and pet care stipends, and learning and development opportunities.

How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.