(Swedish) Customer Service Representative (m/f)

Shou; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading global company is looking for a full-time Customer Service Representative fluent in Swedish and advanced in English. This role is vital for ensuring customer satisfaction and involves handling inquiries through various channels. Benefits include competitive salary, bonuses, meal allowance, and growth opportunities in a multicultural environment.

Serviços

Meal allowance

Health and life insurance

Comfortable office space with free snacks and beverages

Growth and learning opportunities

Qualificações

• Minimum 1 year experience in customer support.
• Fluent in Swedish and advanced in English.

Responsabilidades

• Handle customer inquiries via chat, email, and phone.
• Identify and resolve client issues efficiently.
• Maintain records and assist with account management.

Conhecimentos

Customer satisfaction

Confidentiality

Problem solving

Descrição da oferta de emprego

(Swedish) Customer Service Representative (m/f)

About the job (Swedish) Customer Service Representative (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of Swedish
Advanced English

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

• Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
• Recognizing the client's issue and resolving it through investigation
• Keeping a record of every action and classifying situations and potential faults
• Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep

Requirements:

• A minimum of 1 year experience in customer support
• Treat all data with utmost confidentiality
• Competitive salary with monthly and yearly bonuses;
• Meal allowance, health- and life insurance;
• Comfortable office space with free snacks and beverages;
• Growth & Learning opportunities within the company.

The Process:

• Submit your application and don't forget to send an updated CV;
• Get a call by our Recruitment Specialist;