Spanish-Speaking Customer Care Specialist Payment Solutions

Shou; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Une entreprise de services de paiement recherche un Spécialiste du Service Client parlant espagnol pour son bureau à Lisbonne. Le candidat idéal doit parler couramment l'espagnol et l'anglais, avoir une expérience en service client, et être prêt à travailler par équipes tournantes. Des opportunités de progression et un environnement dynamique vous attendent dans cette entreprise en expansion.

Serviços

Bonus de bienvenue de 1000 EUR

Allocation repas de 7,23 EUR par jour travaillé

Allocation transport de 20 EUR par mois

Assurance santé disponible dès le premier jour

Qualificações

• Fluency in Spanish (C2 ou plus) et English (C1 ou plus).
• Expérience précédente dans le service client est un MUST.
• Attitude centrée sur le client avec attention aux détails.

Responsabilidades

• Gérer les demandes des clients par téléphone, e-mail et chat.
• Fournir une assistance précise aux problèmes liés aux paiements.
• Assurer la satisfaction client en répondant efficacement aux préoccupations.

Conhecimentos

Communication

Résolution de problèmes

Service client

Descrição da oferta de emprego

Spanish-Speaking Customer Care Specialist Payment Solutions

Job Openings Spanish-Speaking Customer Care Specialist Payment Solutions

About the job Spanish-Speaking Customer Care Specialist Payment Solutions

Are you a fluent (C2+) speaker of Spanish, with high proficiency in both speaking and writing? Are you currently looking for a (new) job in Lisbon, Portugal? Do you find pleasure in helping others? Then we have something for you!

Cross Border Talents is hiring on behalf of our client for the position of Customer Care Specialist for Payment Solutions project.

In this role, you will provide excellent customer support, assisting users with payment solutions and inquiries. This is a full-time position with a rotational shift schedule, including night shifts.

Location: Lisbon, Portugal (onsite), no relocation is provided

Start Date: March 27, 2025

Key Responsibilities:

- Handle customer inquiries via phone, email, and chat in a professional and timely manner.

- Provide accurate information and troubleshooting assistance for payment-related issues.

- Ensure customer satisfaction by addressing concerns effectively.

- Maintain compliance with company policies and industry standards.

- Work within a fast-paced environment, collaborating with internal teams.

Working Schedule:

- Monday to Sunday 24/7 rotational shifts (including night shifts). Extra payment applicable for working between 22.00 and 06.00, Sundays and public holidays

- Two rotating days off per week.

Requirements:

- Fluency in Spanish (C2 or above) and English (C1 or above).

- Previous experience in customer service is a MUST

- Strong communication and problem-solving skills.

- Ability to work on rotating shifts, including nights and weekends.

- Customer-focused mindset with attention to detail.

- EU member state passport, a valid residence card for Portugal, a job-seeker visa or a refugee certificate is a MUST.

If you are passionate about customer service and looking to join a growing company in Lisbon, we encourage you to apply!

Submit your CV in English in order to apply. We are looking forward to hearing from you!

- Welcome bonus of EUR 1000

- Salary: EUR 870 per month (paid over 14 months).

- Bonus: EUR 50 per month (paid over 12 months).

- Meal Allowance: EUR 7.23 per working day, net, paid in a meal card

- Transport Allowance: EUR 20 per month.

- Health Insurance: Available from day 1 with a monthly contribution; free after 6 months of contract.