Russian and Polish Customer Service Specialist

Shou; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Une opportunité passionnante s'offre à un professionnel bilingue en polonais et en russe pour rejoindre une équipe dynamique. Le candidat fournira un soutien aux créateurs de contenu sur une plateforme de renommée, en se concentrant sur l'optimisation des chaînes et la résolution de problèmes. Une expérience antérieure en service client est un atout, mais une forte capacité de communication et une passion pour l'aide aux autres sont essentielles.

Serviços

Aide à la relocalisation pour les candidats situés à plus de 100 km de Lisbonne

Environnement de travail dynamique avec des opportunités de croissance

Formation pour réussir dans ce rôle

Qualificações

• Maîtrise du polonais (C1) et du russe (B2-C1) exigée.
• Expérience antérieure en service clientèle est un plus.
• Résidence à Lisbonne ou disposition à se relocaliser.

Responsabilidades

• Fournir des conseils sur les opportunités de monétisation et les stratégies d'optimisation.
• Assister avec les réglages de compte et résoudre les problèmes techniques.

Conhecimentos

Compétences en communication écrite

Résolution de problèmes

Descrição da oferta de emprego

Russian and Polish Customer Service Specialist

About the job Russian and Polish Customer Service Specialist

We are looking for a Bilingual Polish & Russian Customer Support Representative to join our client's team. In this role, you will assist creators in navigating platform features, optimizing their channels, and resolving technical issues. You will also ensure adherence to platform guidelines, offering excellent
customer service while supporting content monetization, policy
compliance, and troubleshooting.

Start Date:January 20, 2025

Working Hours: Monday to Friday, 9:00 AM 6:00 PM (weekends off!)

Working mode: onsite

Key Responsibilities:

- Provide guidance on monetization opportunities and channel optimization strategies

- Stay updated with platform policies, safety, and copyright guidelines

- Assist with account settings and resolve issues related to content ID and rights management

- Address policy, safety, and copyright-related queries, including navigation policy and ad content guidelines

- Troubleshoot technical issues such as video playback, uploading problems, account bugs, and membership concerns

Languages Required:

- Russian (B2-C1)

- Polish (C1)

Other requirements:

- Strong written communication skills in both languages

- Previous experience in customer service is a plus but not mandatory

- Ability to quickly learn and adhere to platform guidelines and policies

- Problem-solving mindset and attention to detail

- Residing in Lisbon or open to relocate to work onsite (relocation assistance is provided)

- EU member state passport, a valid residence card for Portugal OR a valid certificate of temporary protection

If you have strong language skills, a passion for helping others, and an interest in the digital content space, we want to hear from you.

Apply now to start your journey with us.

What is on the Offer:

- Relocation help (applicable for candidates moving from the distance over 100 km away from Lisbon)

- A supportive and dynamic work environment with growth opportunities

- Training to help you succeed in this role

- Opportunity to work with a leading platform in the digital content industry