Join us as a Quality analyst in Porto

Shou; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Join a leading company in Porto as a Quality Analyst, where you will monitor customer interactions, implement Quality Assurance standards, and enhance team performance. You will work in a vibrant and multicultural environment while enjoying professional development opportunities and contributing to exciting global projects.

Serviços

Competitive salary based on skills and experience

Multilingual and inclusive team atmosphere

Professional development opportunities

Exposure to global client projects

Qualificações

• Fluency in Greek and proficiency in English required.
• Previous experience in call centers/BPOs is advantageous.
• Understanding of contact center trends essential.

Responsabilidades

• Monitor and assess interactions of Customer Service Representatives.
• Implement Quality Assurance standards for service delivery.
• Participate in continuous improvement initiatives.

Conhecimentos

Communication

Analytical

Problem-solving

Formação académica

Certification in Six Sigma Yellow Belt

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

About the job Join us as a Quality analyst in Porto

Join Us as a Quality Analyst in Porto, Portugal

Looking to take your career to the next level in one of Europes most vibrant and historic cities?

We're hiring a Quality Analyst to be part of our dynamic, multicultural team based in Portoa city known for its stunning architecture, world-class wine, and rich cultural heritage.

Why Porto? Not only will you be working in a fast-paced, innovative environment, but youll also enjoy the perks of living in Porto, a coastal city bursting with life. Imagine strolling by the Douro River, tasting the finest Port wine, and experiencing the warmth of the local community, all while contributing to exciting global projects!

Your Key Responsibilities:

• Monitor and assess interactions between our Customer Service Representatives and clients across various platforms.
• Implement best-in-class Quality Assurance standards to ensure exceptional service delivery.
• Identify potential risks, such as fraud or security issues, and recommend proactive solutions.
• Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
• Be a mentorhelp train and develop Customer Service Representatives by identifying skill gaps.
• Participate in continuous improvement initiatives to help optimize our processes.
• Ensure compliance with company policies, making sure everything runs smoothly and efficiently.

What Were Looking For:

• Candidates fluent in Greek and highly proficient in English.
• Previous experience in call centers/BPOs is highly advantageous.
• A solid understanding of Microsoft Office Suite and contact center trends.
• Certification in Six Sigma Yellow Belt is a plus.
• Strong communication, analytical, and problem-solving skills.

What We Offer:

• A competitive salary based on your skills and experience.
• Be part of a multilingual, creative, and inclusive team with a friendly atmosphere.
• Professional development opportunities to grow and reach your full potential.
• Exposure to exciting global client projects and participation in strategic decisions that shape our companys future.
• Enjoy working in the heart of Portoa city that blends old-world charm with modern innovation.

Ready to thrive in a role that blends challenge, collaboration, and career growthall while living in one of Europes most picturesque cities? Dont miss out apply today!