(Italian) Customer & Client Advisor (m/f)

Shou; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Une entreprise leader dans son secteur recherche un conseiller client (H/F) à Lisbonne. Ce poste implique de résoudre des problèmes pour les clients, tout en offrant un service de qualité via divers canaux. Le candidat idéal doit être bilingue en italien et en anglais, avec une passion pour le service client.

Serviços

Opportunités de formation continue

Environnement de travail positif et énergique

Activités de team-building

Qualificações

• Fluent in Italian and advanced English.
• Experience in customer support with CRM is a plus.
• Able to multi-task and manage time effectively.

Responsabilidades

• Help customers solve issues with products and services.
• Provide assistance through different channels (telephone, email).
• Identify and offer solutions to technical issues.

Conhecimentos

Capacité d'écoute

Gestion du temps

Proactivité

Descrição da oferta de emprego

(Italian) Customer & Client Advisor (m/f)

About the job (Italian) Customer & Client Advisor (m/f)

Type of position

Full-time position

Key languages

Sector

About our Client

Do you have a passion for customer service? Looking to work for a leading company in its industry? This business offers services and systems while ensuring the top quality! If you speak fluent Italianand wish to work in Lisbon, let us know!

The Offer

• Help customers solve issues with products and services.
• Provide assistance through different channels (telephone, email) in a genuine manner
• Be an active listener.
• Always be ready to understand and ask clear questions to help the client.
• Identify, investigate and offer a solution to the technical issue.
• Provide good customer service by making sure the customer is always satisfied once the interaction is complete.
• Gather all relevant information into the system and always be sure to provide quality service.
• Stay up to date on all developments in the technical area of your work so that you are always informed!

Requirements

• Fluent in Italian and advanced English
• Experience in customer support, working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Comfortable with phone calls interactions, email writing and social media
• Opportunity to grow within the company
• Positive and energetic work environment
• Initial training, and continuous learning opportunities
• Team building activities

The Process

• Submit your application and don't forget to send an updated CV
• Get a call by our Recruitment Specialist