Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Shou; Coimbra; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Uma empresa líder no setor de streaming procura um Especialista em Atendimento ao Cliente Fluente em Italiano para trabalho remoto em Portugal. Neste papel, você será responsável por oferecer suporte excepcional aos assinantes, gerenciar consultas e garantir uma experiência positiva. Este contrato de 6 meses oferece um ambiente de trabalho remoto, bônus de desempenho mensal e assistência médica após 6 meses.

Serviços

Performance Bonus: EUR 100 per month

Food allowance of EUR 7.23 per working day

Health insurance from day 1

Qualificações

• Fluent in Italian and good command of English (B2).
• Strong communication and interpersonal skills.
• Ability to learn new tools quickly.

Responsabilidades

• Provide outstanding customer support for subscribers.
• Assist with inquiries related to subscriptions and technical issues.
• Collaborate with the team to resolve challenges.

Conhecimentos

Fluency in Italian

Communication skills

Tech-savviness

Interpersonal skills

Descrição da oferta de emprego

Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Job Openings Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

About the job Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Areyou passionate about delivering exceptional customer experiences? Doyou love streaming platforms and enjoy solving customer queries? Joinour client's team as an Italian-Speaking Customer Service Representativeand support a leading streaming channel!

Start Date: February 6, 2025

Location: Remote from Portugal

Full-time, 40 hours a week, 8 hours a day

Work Schedule:

- Monday to Sunday: 7 a.m. 9 p.m. (365 days/year)

Your Responsibilities:

- Provide outstanding customer support for subscribers of a popular streaming platform.

- Assist with inquiries related to subscriptions, account management, and technical issues.

- Ensure a seamless and positive customer experience through professional communication.

- Collaborate with the team to identify and resolve challenges.

What Were Looking For:

- Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).

- Strong communication and interpersonal skills.

- Tech-savviness and the ability to learn new tools quickly.

- Availability to work on a rotational schedule, including weekends and holidays.

- Already residing in Portugal (no relocation is offered for this role)

- EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST)

What is on the Offer:

- Type of Contract: 6-month fixed-term contract (CDD), extendable

- Performance Bonus: EUR 100 per month

- A supportive, remote-first work environment with opportunities for growth.

- Food allowance paid in a meal card (EUR 7.23 per working day, net)

- Health insurance from day 1 (with contributions required), free after 6 months of continuous employment