(Italian) Customer Advisor for Streaming Platform

Shou; Oeiras; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading global outsourcing company seeks a skilled (Italian) Customer Advisor for their streaming platform. In this full-time role, you will provide exceptional customer service while assisting with inquiries related to billing, account management, and technical issues, all from the comfort of your home in Portugal.

Serviços

Salary package with monthly performance bonuses

Health insurance

Accommodation provided for a special fee

Initial training and continuous learning opportunities

Dynamic and collaborative work environment

Qualificações

• Previous experience in customer service, preferably in digital media/technology.
• Excellent written and verbal communication skills.
• Ability to articulate technical concepts clearly.

Responsabilidades

• Respond to customer inquiries via various channels.
• Assist with billing and account troubleshooting.
• Provide technical support for streaming devices.

Conhecimentos

Communication skills

Problem-solving skills

Customer-centric approach

Technical troubleshooting

Multitasking

Ferramentas

Computer systems

Streaming devices

Digital platforms

Descrição da oferta de emprego

(Italian) Customer Advisor for Streaming Platform

Job Openings (Italian) Customer Advisor for Streaming Platform

About the job (Italian) Customer Advisor for Streaming Platform

Type of position

Full-time position

Key languages

Fluent level of Italian
Proficiency inEnglish

Sector

Customer Service / Technical support

About our Client

Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you!

This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content.Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide!As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.

The Offer

• Respond promptly and professionally to customer inquiries and issues via email, social media,chat, and phone.
• Assist customers with billing inquiries, subscription management, and account troubleshooting.
• Provide technical support for streaming devices, applications, and platform features.
• Educate customers on product features, content offerings, and subscription options.
• Document customer interactions and escalate complex issues to appropriate teams for resolution.
• Proactively identify opportunities to improve the customer experience and streamline support processes.

Requirements

• Previous experience in a customer service or support role, preferably in a digital media or technology company.
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
• Strong problem-solving skills and the ability to troubleshoot technical issues independently.
• Empathetic and patient demeanor with a customer-centric approach to service delivery.
• Proficiency with computer systems, streaming devices, and digital platforms.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
• Full Work from Home in Portugal
• Salary package with monthly performance bonuses.
• Health insurance.
• Accommodation provided for a special fee.
• Initial training, and continuous learning opportunities.
• Dynamic and collaborative work environment.

The Process

1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!