Health Manager- French speaker (onsite in Lisbon)

Shou; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Uma empresa crescente em Lisboa procura Gerentes de Saúde bilíngues para oferecer suporte personalizado a clientes segurados. O candidato ideal terá probidade em gestão contratual e excepcional habilidade em comunicação interpessoal, além de estar preparado para um ambiente dinâmico. Esta posição proporciona uma oportunidade valiosa para crescimento de carreira e desenvolvimento em um papel focado em atendimento ao cliente.

Serviços

Treinamento abrangente

Suporte contínuo

Oportunidades de crescimento

Gestão local forte

Qualificações

• Habilidade em comunicação para orientar clientes e resolver dúvidas.
• Organização apta para gerir documentos e registros de contratados.
• Imprescindível ser um jogador de equipe e ter foco em resultados.

Responsabilidades

• Ser o principal conselheiro para clientes segurados, garantindo satisfação.
• Gerenciar tarefas administrativas de contratos, atualizando registros.
• Responder a dúvidas sobre detalhes de contratos e reembolsos.

Conhecimentos

Gestão de Contratos

Comunicação Interpessoal

Apoio ao Cliente

Organização

Foco no Cliente

Formação académica

Diploma de Ensino Médio

Descrição da oferta de emprego

Health Manager- French speaker (onsite in Lisbon)

Job Description:

Join Our Growing Team in Lisbon!

We are recruiting new Health Managers to support our expanding operations. Based in Lisbon, you'll be a key contact for our insured clients, providing guidance and support across multiple channels, including phone, email, and mail, while managing payments for their services.

Your Role & Responsibilities

Client Communication:

• Be the primary advisor and support for our insured clients, responding through various channels to ensure a high level of satisfaction.
• Actively contribute to performance metrics, helping our team meet site quality and response targets.

Assistance & Advisory:

• Handle calls from beneficiaries and healthcare providers, providing advice on contracted services.
• Support clients in their healthcare journey, ensuring a smooth experience.

Administrative Management:

• Oversee contract management tasks, including registration, cancellations, and contribution processing.
• Manage healthcare services, including processing reimbursements, creating estimates, and coordinating care according to internal protocols.
• Update and maintain records (contracts, addresses, banking details, etc.).

Customer Relationship:

• Inform insured clients about their contract details, reimbursements, and all related matters (subscriptions, changes, terminations, contributions).
• Provide solutions to inquiries from clients and healthcare professionals.

No sales or prospecting is required in this role.

Why Join Us?When you join our team, you'll receive comprehensive training at our Lisbon office, ongoing support with our systems and tools, and strong local management. This is a dynamic role with versatility and career growth opportunities.

What We're Looking For in You

• Education: High school degree, with or without experience in insurance.
• Skills: A team player with excellent interpersonal skills, customer-focused, organized, and responsive.
• Personality: Enthusiastic, driven to achieve goals, and methodical in your approach to ensure processing quality, volume, and deadlines.

Ready to be part of a supportive team in a fulfilling, client-focused role? Apply now!

Required Skills:

Cancellations Performance Metrics Estimates Contract Management French Recruiting Registration Mail Healthcare Metrics Interpersonal Skills Insurance Banking Payments Records Education Email Sales Communication Training Management