(German) Technical Customer Advisor for Tech Company

Shou; Lisboa; Presencial; EUR 23 000 - 30 000; Tempo integral

Resumo da oferta

A leading tech company in Lisbon seeks a Technical Customer Advisor who is fluent in German and has strong communication skills. You will be responsible for assisting customers with technical problems, providing high-quality service, and working in a vibrant office environment. This full-time position offers a salary package with bonuses, initial training, and team-building activities.

Serviços

Performance bonuses

Accommodation provided for a special fee

Initial training and continuous learning opportunities

Team building activities

Great office space

Qualificações

• Fluent in German and upper-intermediate English.
• Experience in customer support and CRM.
• Good at communication, proactive, and time management.

Responsabilidades

• Assist customers with technical issues via phone and email.
• Provide excellent customer service to ensure client satisfaction.
• Stay updated on technical developments.

Conhecimentos

Communication Skills

Customer Care

Multi-tasking

Proactive

Time Management

Ferramentas

CRM

Descrição da oferta de emprego

(German) Technical Customer Advisor for Tech Company

Job Openings (German) Technical Customer Advisor for Tech Company

About the job (German) Technical Customer Advisor for Tech Company

Type of position:

Full-time position

Key languages:

Fluent level of German
Upper Intermediate English

Sector:

About our Client:

Are you a passionate for Customer Service? Would you like to work for a company that is a leader in its Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak fluent German and you would like to work in Lisbon, reach out to us!

The Offer:

• Help customers resolve technical problems associated with the products or services;
• Assist clients on the telephone, email and other channels in a genuine manner;
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer;
• Identify, study and propose a solution for the technical issue;
• Provide good customer service, making sure the client is always happy once the interaction is finished;
• Gather all relevant information into the system and always make sure you deliver a high level of service;
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements:

• Excellent communication skills in German and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media;
• Salary package with performance bonuses
• Accommodation provided for a special fee
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process:

1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!