(German) Quality Analyst (m/f)

Shou; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

A multinational company in Lisbon seeks a Quality Analyst proficient in German to join its team. This full-time role involves data analysis, monitoring communications for quality, and reporting on team performance. Ideal candidates will possess strong communication skills, experience in quality environments, and proficiency in Google tools. The company offers a dynamic work environment with opportunities for training and professional growth.

Serviços

Performance bonuses

Relocation package

Language bonus

Initial and continuous training

Great office space

Qualificações

• Fluent in German; strong English communication skills.
• Experience in quality or call center environments is a plus.
• Proficient in communicating effectively and analyzing data.

Responsabilidades

• Conduct assessments for adherence to customer criteria.
• Analyze data to create reports for stakeholders.
• Monitor calls and communications for quality consistency.

Conhecimentos

Fluency in German

Excellent communication skills in English

Data analysis

Business intelligence processes

Google tools proficiency

Descrição da oferta de emprego

About the job (German) Quality Analyst (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of German

Sector:

Telecommunication

About our Client:

Would you like to work for a multinational company? Are you fluent in German? We are looking for proactive and motivated people to join a company that is located in beautiful Lisbon. It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries.
If you are looking for a new personal and professional adventure in one of the most amazing, sunny and international European cities, this opportunity may be just perfect for you!

The Offer:

• Conduct example assessments to check for adherence to customer criteria.
• Recognize certain results and trends, implement data studies and act accordingly;
• Leveraging a project-based approach to work;
• Manage and analyse large amounts of data from a range of sources using business intelligence processes in order to create reports for stakeholders;
• Write reports to analyse the team's performance, output, efficacy, etc. Communicate with management how to reduce inefficiencies;
• Monitor calls, chats and emails to ensure quality and consistency of the processes;
• Work with the training team to monitor the compliance according to company's policies. Make the suggested modifications.

Requirements:

• Fluent German and excellent communication skills in English;
• Experience in quality or a call centre environment (would be a plus);
• Proficiency in verbal and written communication;
• Skills in google tools: Docs, Slides, Spreatsheets, etc.
• Salary package with performance bonuses;
• Relocation package;
• Language bonus;
• Initial training and continuous training- and growth opportunities;
• Great office space in a good location.

The Process:

• Submit your application and don´'t forget to send an updated CV;
• Get a call by our Recruitment Specialist;