(German) Customer Operations Specialist (m/f)

Shou; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Une entreprise multinationale basée à Lisbonne recherche un Customer Operations Specialist. Ce poste dynamique exige une maîtrise de l'allemand et de l'anglais, ainsi qu'une passion pour le service client. Les candidats doivent posséder des compétences solides en communication et en gestion du temps, avec un intérêt pour la résolution technique de problèmes. La société propose un package salarial attrayant avec des bonus de performance et des opportunités de formation continue.

Serviços

Allocations mensuelles de transport et de repas

Assurance santé privée

Opportunités de formation initiale et continue

Package salarial avec bonus de performance

Qualificações

• Expérience en support client requise.
• Fluente en allemand et bonnes compétences en anglais.
• Capacités d'écoute active et de communication.

Responsabilidades

• Résoudre les problèmes des clients de manière professionnelle.
• Gérer un grand volume d'appels, d'emails et de requêtes.
• Identifier les besoins des clients et proposer des solutions.

Conhecimentos

Communication

Multi-tasking

Proactivity

Time Management

Ferramentas

Microsoft Office

Google Suite

Descrição da oferta de emprego

(German) Customer Operations Specialist (m/f)

About the job (German) Customer Operations Specialist (m/f)

Type of position: Full-time position

Key languages: Fluent level of German
Advanced English

Sector: Customer Service / Technical Support

About our Client: Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?

We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are seeking a new personal and professional adventure in a sustainably growing business with a people-first approach, this opportunity may be perfect for you!

The Offer:

• Resolve customer issues professionally;
• Handle a large volume of calls, emails, and queries;
• Identify customer needs, recommend products, and offer alternatives;
• Provide feedback, create reports, and recap information;
• Advise on company information and details.

Requirements:

• Fluency in German and excellent communication skills in English;
• Experience in customer support;
• Genuine caregiver, able to multi-task, proactive, and good with time management;
• Strong skills in phone calls and email communication;
• Familiarity with Microsoft Office and Google suite tools.

The Benefits:

• Salary package with performance bonuses;
• Monthly transport and meal allowance;
• Private health insurance;
• Initial training and continuous learning opportunities.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call from our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!