Fully Remote Travel Customer Advisor-French & English

Shou; Lisboa; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading company in tourism is seeking a Fully Remote Travel Customer Advisor fluent in French and proficient in English. This role involves assisting customers with travel inquiries and reservations while working flexibly from anywhere in Portugal. Ideal candidates should possess strong customer service experience and reside in Portugal.

Serviços

Competitive salary package

Performance bonus: EUR 100/month

Complexity bonus: EUR 55/month

Food allowance: EUR 7.23/day

Qualificações

• Must currently reside in Portugal.
• C2 to native French and B2+ English, both spoken and written.
• Customer service experience is mandatory.

Responsabilidades

• Respond to customer inquiries related to travel and tourism services.
• Assist with bookings, cancellations, and itinerary adjustments.
• Ensure high customer satisfaction through efficient support.

Conhecimentos

Customer Service Experience

Fluency in French

Proficient in English

Descrição da oferta de emprego

Fully Remote Travel Customer Advisor-French & English

Job Openings Fully Remote Travel Customer Advisor-French & English

About the job Fully Remote Travel Customer Advisor-French & English

Cross Border Talents is hiring for an urgent opening for an exciting tourism project!

Location: Fully Remote (candidates must reside in Portugal)

Language Requirement: French (Fluent) and B2 English, both written and spoken

Start Date: 16th January 2025

Work Schedule:

Shifts:

- Early shift: 8:00 AM 5:00 PM

- Late shift: 1:00 PM 10:00 PM

- Days Off: Rotational (priority for 2 consecutive days off when possible)

Key Requirements:

- Must currently reside in Portugal (any location, North to South).

- C2 to native French and B2+ English, both spoken and written.

- Possession of a valid residence card for Portugal, expression of interest, job seeker visa or a EU member state passport (a MUST)

- Customer Service Experience: Previous experience is mandatory.

- Tourism Background: Experience in the tourism industry is a plus but not essential.

Job Responsibilities:

- Respond to customer inquiries related to travel and tourism services.

- Assist with bookings, cancellations, and itinerary adjustments.

- Provide expert guidance and solutions for travel-related concerns.

- Ensure high customer satisfaction through efficient and empathetic support.

Why Apply?

- Gain valuable experience in the tourism sector.

- Work remotely from anywhere in Portugal with rotational schedules.

- Competitive salary package with performance and complexity bonuses.

- Contract Type: 6-month fixed-term (CDD), extendable

- Performance Bonus: EUR 100/month (based on performance metrics)

- Complexity Bonus: EUR 55/month

- Food allowance: EUR 7.23/day (net amount, paid in a separate card)