(French) Technical Customer Operations Specialist (m/f)

Shou; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading company is seeking a Technical Customer Operations Specialist fluent in French and proficient in English. Responsibilities include diagnosing technical issues, providing support via various communication channels, and collaborating with teams to enhance customer satisfaction. This role promises a supportive environment, continuous training, and a competitive salary package with additional bonuses.

Serviços

Private health insurance

Monthly transport allowance

Meal allowance

Performance bonuses

Training and continuous learning opportunities

Qualificações

• Fluency in French and excellent communication skills in English.
• Experience in Customer Service, preferably in a call center.
• Able to multi-task, proactive and good with time management.

Responsabilidades

• Provide technical support and guidance to customers via phone, email, or chat.
• Diagnose and troubleshoot technical issues, maintaining high customer satisfaction.
• Collaborate with cross-functional teams to improve customer service.

Conhecimentos

Fluency in French

Excellent communication in English

Customer Service experience

Multi-tasking

Organizational skills

Time management

Ferramentas

Microsoft Office

Google suite tools

Descrição da oferta de emprego

(French) Technical Customer Operations Specialist (m/f)

Job Openings (French) Technical Customer Operations Specialist (m/f)

About the job (French) Technical Customer Operations Specialist (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of French
Advanced English

Sector:

Customer Service / Technical Support

About our Client:

Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?

We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider.

If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you!

The Offer:

• Provide technical support and guidance to customers via phone, email, or chat;
• Diagnose and troubleshoot technical issues, resolving in a timely and efficient manner while maintaining a high level of customer satisfaction;
• Escalate complex issues to the appropriate technical team members and follow up on resolutions;
• Keep accurate records of customer interactions, including the nature of the issue, steps taken, and other relevant information;
• Collaborate with cross-functional teams, including product development, quality assurance, and sales;
• Provide feedback to management on customer issues, trends, and potential product improvements.

Requirements:

• Fluency in French and excellent communication skills in English;
• Experience within Customer Service (preferably in a call center environment);
• Genuine care giver. Able to multi-task, proactive and good with time management;
• Strong in phone calls, email writing;
• Great organizational skills, time management;
• Familiarity with Microsoft Office and Google suite tools.
• Participate in training and coaching sessions to improve technical and customer service skills.
• Salary package with performance bonuses;
• Monthly transport and meal allowance;
• Private health insurance;
• Initial training, and continuous learning opportunities;

The Process:

• Submit your application and don't forget to send an updated CV;
• Get a call by our Recruitment Specialist;