(French) Customer & Client Advisor

Shou; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Une entreprise leader dans son secteur recherche un 'Customer & Client Advisor' à Lisbonne. Le rôle consiste à aider les clients avec des problèmes techniques dans un environnement dynamique et positif. Le candidat idéal parle couramment le français et a une bonne maîtrise de l'anglais, avec une expérience en support client souhaitée.

Serviços

Opportunités de croissance

Formation initiale et apprentissage continu

Activités de team building

Qualificações

• Fluent in French and advanced English.
• Experience in customer support is a plus.
• Comfortable with phone calls and email interactions.

Responsabilidades

• Help customers solve technical issues with products and services.
• Provide assistance through different channels (telephone, email).
• Gather all relevant information into the system.

Conhecimentos

Gestion du temps

Écoute active

Multi-tâche

Interaction par téléphone

Ferramentas

CRM

Descrição da oferta de emprego

About the job (French) Customer & Client Advisor

Type of position

Full-time position

Key languages

Sector

About our Client

Do you have a passion for customer service? Looking to work for a leading company in its industry? This business offers services and systems while ensuring the top quality! If you speak native French and wish to work in Lisbon, let us know!

The Offer

• Help customers solve technical issues with products and services.
• Provide assistance through different channels (telephone, email) in a genuine manner
• Be an active listener.
• Always be ready to understand and ask clear questions to help the client.
• Identify, investigate and offer a solution to the technical issue.
• Provide good customer service by making sure the customer is always satisfied once the interaction is complete.
• Gather all relevant information into the system and always be sure to provide quality service.
• Stay up to date on all developments in the technical area of your work so that you are always informed!

Requirements

• Fluent in French and advanced English
• Experience in customer support, working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Comfortable with phone calls interactions, email writing and social media
• Opportunity to grow within the company
• Positive and energetic work environment
• Initial training, and continuous learning opportunities
• Team building activities

The Process

• Submit your application and don't forget to send an updated CV
• Get a call by our Recruitment Specialist