(French) Customer Care Specialist

Shou; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Une entreprise leader dans l'industrie des moteurs de recherche recherche un Customer Care Specialist passionné pour rejoindre son équipe à Lisbonne. Le rôle implique d'assister les clients via divers canaux de communication, tout en garantissant un service de haute qualité. Les candidats doivent parler couramment le français et avoir de bonnes compétences en anglais. Des avantages tels que des primes de performance et des opportunités de formation sont offerts.

Serviços

Pack salarial avec primes de performance

Hébergement fourni à un tarif spécial

Remboursement de vol de relocalisation

Activités de team building

Bureau spacieux avec restaurants à proximité

Espace café et détente

Qualificações

• Excellente communication en français et anglais.
• Expérience en support client et CRM est un plus.
• Capacité à multi-tâches et bonne gestion du temps.

Responsabilidades

• Assister les clients par téléphone, email et chat.
• Offrir une assistance technique sur la plateforme.
• Proposer des solutions pour aider le client.

Conhecimentos

Communication

Gestion du temps

Proactivité

Descrição da oferta de emprego

About the job (French) Customer Care Specialist

Type of position:

Key languages:

Native level of French
Upper Intermediate English

Sector:

Customer Service / Technical support

About our Client:

Are you a passionate for Customer Service? Would you like to work the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!

The Offer:

• Assist customer by the telephone, emails and chat
• Offer technical assistance on the platform
• Apply the correct escalation process when necessary
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service

Requirements:

• Excellent communication skills in French and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media

• Salary package with performance bonuses
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process:

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!