(Français) Customer Advisor for Hotel Company

Shou; Lisboa; Teletrabalho; EUR 24 000 - 30 000; Tempo integral

Resumo da oferta

Une entreprise leader dans le secteur hôtelier recherche un représentant du service client passionné et francophone pour travailler à distance à Lisbonne. Le candidat idéal aura d'excellentes compétences en communication et sera capable de gérer plusieurs tâches pour assurer une expérience client exceptionnelle. Des formations et des opportunités de croissance continue sont également proposées, ainsi qu'un package salarial attrayant incluant des primes de performance.

Serviços

Assistance à l'hébergement pour un tarif spécial

Activités de team building

Bons tickets aller-retour payés par l'entreprise une fois par an

Bureau agréable avec restaurants et boutiques à proximité

Opportunités de formation et d'apprentissage continu

Qualificações

• Excellentes compétences en communication en français et maîtrise de l'anglais.
• Expérience en support client et familiarité avec un CRM est un plus.
• Capacité à multitâcher et à gérer son temps efficacement.

Responsabilidades

• Assurer la médiation entre hôtels et fournisseurs.
• Assister les clients par téléphone, e-mail et autres canaux.
• Identifier et proposer la meilleure solution pour le client.

Conhecimentos

Communication

Proactivité

Gestion du temps

Descrição da oferta de emprego

Type of position:

Full-time position / Remote

Key Language:

Native level of French

Sector:

About our Client:

Are you a passionate for Customer Service? Would you like to work for a company that is leader in hotel Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!

The Offer:

• Assure mediation between hotels and suppliers
• Assist customer by the telephone, email and other channels in a genuine manner.
  
• Offer assistance on purchases and products catalog
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer.
• Identify, study and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished.
• Gather all relevant information into the system and always make sure you deliver a high level of service.

Requirements:

• Excellent communication skills in French and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Comfortable with phone calls, email writing and social media
• Salary package with performance bonuses
• Accommodation provided for a special fee
• Initial training, and continuous learning opportunities
• Rotative shift from Monday to Sunday 40h per week
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area
• Round-trip tickets paid by the company 1 time per year

The Process:

• Submit your application and dont forget to send an updated CV
• Get a call by our Recruitment Specialist