(Français) Customer Advisor for Financial Services

Shou; Braga; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading financial company is seeking a full-time customer service representative who can communicate fluently in French and has a good command of English. This role entails assisting clients with their online services, ensuring customer satisfaction, and providing effective solutions to queries. The company offers a supportive work environment with training, team building activities, and various perks including accommodation and performance bonuses.

Serviços

Salary package with performance bonuses

Accommodation provided for a special fee

Round-trip flights paid by the company once per year

Initial training and continuous learning opportunities

Team building activities

Great office space with plenty of amenities nearby

Qualificações

• Excellent communication skills in French and intermediate level in English.
• Experience in customer support is a plus.
• Ability to multi-task and manage time effectively.

Responsabilidades

• Assist clients via telephone, email, and other channels.
• Resolve customer doubts regarding online services.
• Provide high-level customer service ensuring client satisfaction.

Conhecimentos

Communication

Proactive

Time Management

Multi-tasking

Ferramentas

CRM

Descrição da oferta de emprego

Type of position:

Full-time position

Key languages:

Native level of French

Sector:

About our Client:

Are you a passionate for Customer Service and banking environment? Would you like to work for a company that is a leader in its Industry? This is an innovative and financial company that provides online credit services! If you speak native French with a good level of English, this is your chance to become an online credit expert in Lisbon!

The Offer:

• Assist clients on the telephone, email and other channels in a genuine manner
• Help the customers to resolve their doubts about the online services
• Guide the customers through the website
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose a solution for the technical issue
• Provide good customer service, making sure the client is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements:

• Excellent communication skills in French and intermediary level in English«
• Experience in customer support and working with a CRM is a plus
• Sales background is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media
• Salary package with performance bonuses
• Accommodation provided for a special fee
• Working hours: Monday to Friday (Shift included between 9am and 7pm)
• Round-trip flights paid by the company one time per year
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process:

• Submit your application and dont forget to send an updated CV
• Get a call by our Recruitment Specialist