(Dutch) Quality Analyst (m/f)

Shou; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A multinational company based in Lisbon is seeking a Dutch-speaking Quality Analyst to ensure the quality of processes. This full-time position offers a competitive salary, performance bonuses, and continuous training opportunities in a vibrant and supportive environment.

Serviços

Salary package with performance bonuses

Relocation package

Language bonus

Great office space in a good location

Qualificações

• Experience in a quality or call center environment is a plus.
• Willingness to participate in continuous training and growth opportunities.

Responsabilidades

• Conduct assessments to check for adherence to customer criteria.
• Manage and analyze data to create reports.
• Monitor calls, chats, and emails for quality assurance.

Conhecimentos

Fluency in Dutch

Excellent communication skills in English

Proficiency in verbal and written communication

Skills in Google tools

Descrição da oferta de emprego

About the job (Dutch) Quality Analyst (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of Dutch

Sector:

Telecommunication

About our Client:

Would you like to work for a multinational company? Are you fluent in Dutch? We are looking for proactive and motivated people to join a company that is located in beautiful Lisbon. It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries.
If you are looking for a new personal and professional adventure in one of the most amazing, sunny and international European cities, this opportunity may be just perfect for you!

The Offer:

• Conduct example assessments to check for adherence to customer criteria.
• Recognize certain results and trends, implement data studies and act accordingly;
• Leveraging a project-based approach to work;
• Manage and analyse large amounts of data from a range of sources using business intelligence processes in order to create reports for stakeholders;
• Write reports to analyse the team's performance, output, efficacy, etc. Communicate with management how to reduce inefficiencies;
• Monitor calls, chats and emails to ensure quality and consistency of the processes;
• Work with the training team to monitor the compliance according to companys policies. Make the suggested modifications.

Requirements:

• Fluency Dutch and excellent communication skills in English;
• Experience in quality or a call centre environment (would be a plus);
• Proficiency in verbal and written communication;
• Skills in google tools: Docs, Slides, Spreatsheets, etc.
• Salary package with performance bonuses;
• Relocation package;
• Language bonus;
• Initial training and continuous training- and growth opportunities;
• Great office space in a good location.

The Process:

• Submit your application and dont forget to send an updated CV;
• Get a call by our Recruitment Specialist;