(Dutch) Customer Success Executive

Shou; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Une entreprise dynamique dans le secteur des loisirs recherche un Customer Success Executive passionné. Le candidat idéal est un communicateur fluide en anglais et néerlandais, capable de transformer les clients en ambassadeurs de la marque. Ce poste hybride offre de nombreuses opportunités de relation client, avec un accent sur le développement professionnel.

Serviços

Prime de performance mensuelle basée sur les KPIs

Indemnité de repas quotidienne

Café et fruits gratuits au bureau

Traitements de bien-être et esthétiques couverts par l'entreprise

Sorties d'équipe hebdomadaires

Programme de formation sur mesure

Qualificações

• Excellentes compétences en communication, verbal et écrit en anglais et néerlandais.
• Capacité à travailler sous pression tout en étant flexible.
• Expérience en service à la clientèle ou ventes valorisée.

Responsabilidades

• Engager avec les clients via téléphone, email, et chat.
• Cultiver des partenariats et utiliser des techniques de vente.
• Collaborer avec les départements internes pour répondre aux besoins des clients.

Conhecimentos

Communication

Résilience au stress

Organisation

Multitâche

Descrição da oferta de emprego

About the job (Dutch) Customer Success Executive

Type of position

Hybrid,Full-time position

Key languages

Fluent level of Dutch
Advanced English

Sector

About our Client

This is an incredible opportunity for a relationship focused individual, with a great attitude and passion for service. The ideal candidate loves talking to people, is at ease communicating in English & Dutch.

You will be responsible for turning customers into passionate Brand Ambassadors for this pioneer company in the leisure industry!

The offer

• Engage with customers through phone, email, Skype, and chat
• Cultivate partnerships and utilize upselling and cross-selling techniques
• Provide informed responses to inquiries about products, pricing, and availability
• Perform data entry across various platforms, document specific details and ensure follow-up actions on each case
• Collaborate with internal departments to meet customer needs
• Promote awareness of the service innovations, being a true ambassador for the company

Requirements

• Excellent communication skills, verbal and written in English and Dutch
• Stress-resilience, flexible approach to people
• Ability to multi-task, organize, and prioritize work
• Experience in Customer Service or Sales will be valued!
• Monthly performance bonus based on the achievement of position KPIs
• Daily meal allowance provided as remuneration or card
• Free coffee and fruit at the office
• Monthly wellness and aesthetic treatments covered by the company
• Weekly team outings & sports activities
• Tailor-made training program for personal and professional development

The Process

• Submit your application and don't forget to send an updated CV
• Get a call by our Recruitment Specialist