Train Manager: Lead Safe, Friendly Journeys (Free Travel)

First Group; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading transport service provider is looking for a Train Manager to ensure safe and enjoyable journeys across the West of England. You will provide exceptional customer service, manage train safety, and handle passenger inquiries. Ideal candidates will possess strong communication skills, a positive attitude, and the ability to work in a team. This is a safety-critical role requiring applicants to pass medical tests and live within 60 minutes of the station. Full training is provided, along with various perks.

Benefits

Health Cash Plan

Gym discounts

Pension

Free GWR Travel pass

Qualifications

• Must be 18 or over and live within 60 minutes of station.
• Previous front-line customer service experience is desirable.

Responsibilities

• Provide friendly, helpful, and professional customer service.
• Manage the safety and operation of the train.
• Check and sell tickets on board.
• Handle customer queries calmly and confidently.

Skills

Excellent communication

Customer service skills

Calm under pressure

Teamwork

Job description

A leading transport service provider is looking for a Train Manager to ensure safe and enjoyable journeys across the West of England. You will provide exceptional customer service, manage train safety, and handle passenger inquiries. Ideal candidates will possess strong communication skills, a positive attitude, and the ability to work in a team. This is a safety-critical role requiring applicants to pass medical tests and live within 60 minutes of the station. Full training is provided, along with various perks.