Team Member – Farmshop Westmorland Family

Visit Lake District; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local family business in the United Kingdom is looking for an enthusiastic team member to join their customer service staff. You will work closely with your colleagues to provide exceptional service and maintain product knowledge. Responsibilities include engaging with customers, completing paperwork, and ensuring high merchandising standards. The ideal candidate will possess a positive mindset and passion for customer service. Full training is provided for those without previous experience.

Benefits

Generous discounts in farmshops and kitchens

Free meals during shifts

Paid day off for your birthday

Generous holiday entitlements

Free or discounted travel options

Qualifications

• Positive ‘can do’ mindset.
• Passion for delivering great customer service.
• Willingness to learn about products.

Responsibilities

• Complete daily paperwork accurately and comply with legal requirements.
• Welcome and engage with customers, sharing advice on products.
• Ensure shelves are stocked and displays are clean.
• Maintain presentation standards throughout the day's trade.

Skills

Customer service

Product knowledge

Positive mindset

Job description

About The Role

Working alongside your team of colleagues you will engage with our customers and showcase our unique offer from the exceptional local producers we work with. Using your warm and friendly personality your passion for delivering exceptional customer service will ensure our customers are given a memorable experience every time they stop with us.

Responsibilities

• Complete the daily paperwork, ensure it is accurate and compliant with legal requirements; HACCP, product date management, allergens, be sure to escape any concerns
• Welcoming and engaging with customers, sharing advice on products, suppliers, food matches and allergens. You will need to keep up to date with your product knowledge to deliver brilliant customer service
• Rolling up your sleeves to ensure shelves are stocked, fixtures are cleaned and our displays are looking their best
• Display stock to our creative merchandising standards maintaining presentation and cleanliness standards throughout the days trade

About You

You should have a positive ‘can do mindset, a passion for delivering great customer service and a willingness to learn about our products. If you have previous experience in a retail environment that’s great but don’t worry if you don’t. We offer full training to get you up to speed and give you knowledge of all our products and how we work at the Westmorland Family.

About Us

At Westmorland we are family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District. We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more. If you work at our Tebay or Gloucester sites, we are able to offer free or discounted travel to help you get to and from work (restrictions may apply).

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