Spa Sales and Guest Service Associate

Handandstonecareers; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading wellness spa in the North East of England is seeking Spa Associates dedicated to providing exceptional customer experiences. This role involves meeting sales goals, enhancing client relationships, and upholding high cleanliness standards. Flexible scheduling and opportunities for training and career advancement are part of the offering. Ideal candidates should have strong customer service and communication skills, making this a rewarding position for those looking to grow in the spa industry.

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Must meet membership sales goals and provide excellent customer service to members and guests.
• Needs to have a detailed knowledge of the menu of services offered in the spa.
• Ability to communicate sales, promotions, and service options with clients effectively.

Responsibilities

• Ensure customer service excellence and build lasting connections with clients.
• Maintain spa cleanliness standards and uphold a welcoming environment.
• Schedule appointments and handle phone inquiries.

Skills

Customer service

Sales skills

Communication

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)**

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned