Service Lead

Severn Lamb SL Transportation Ltd; Gillingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading transportation company is seeking a Service Lead to oversee global after sales and service support. This varied role involves customer support, logistics, documentation, and procurement for visitor transport solutions. Ideal candidates will possess strong engineering and digital skills.

Qualifications

• Strong hands-on engineering background.
• High degree of computer literacy.
• Experience in procurement and logistics.

Responsibilities

• Lead first-line product support and coordinate service engineer visits.
• Oversee warranty claims, repairs, and maintenance.
• Manage stock, shipping, and delivery logistics.

Skills

Engineering

Procurement

Logistics

Technical documentation

Problem-solving

Digital systems

Job description

VACANCY

Location: Alcester, UK

Do you combine practical engineering know-how with strong digital and organisational skills?

Severn Lamb & Trams International arelooking for a Service Lead to take ownership of our global after sales and service support function. You’ll play a key role in ensuring the smooth running of customer support, logistics, warehouse operations, documentation, and spares procurement for our world-class transport systems.

This is a varied and rewarding role ideal for someone with strong technical skills, real-world engineering experience, and a proactive mindset. You’ll be the primary point of contact for global clients requiring service support for our road and rail visitor transport solutions.

Key Responsibilities:

• Lead first-line product support and coordinate service engineer visits
• Oversee warranty claims, repairs, maintenance, and spare part orders
• Develop detailed service documentation, operation & maintenance manuals, and spare parts lists
• Create and manage digital spares catalogues and repair operation times
• Oversee stock, shipping, and global delivery logistics
• Procure components and services while supporting wider project teams

What We’re Looking For:

• Strong hands-on engineering background - with real-world, practical experience
• High degree of computer literacy - confident working across digital systems, portals, and documentation tools
• Experience in procurement, logistics, and supply chain coordination
• Familiarity with engineering drawings and technical manuals
• Detail-oriented with a proactive, ‘can-do’ attitude
• Flexibility to travel internationally when required
• Full UK driving licence

This is a dynamic and varied role for someone who enjoys combining technical thinking with digital efficiency. If you're ready to lead from the front and make a difference, we want to hear from you.