Service Designer: Digital Excellence & Inclusive Design

Capgemini; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology consulting firm in the UK seeks a knowledgeable Service Designer to support the end-to-end service design processes for both public and private sector clients. The role emphasizes user-centric design, facilitating workshops, and applying Government Digital Service standards. This position offers opportunities for personal and professional growth within a hybrid working environment. Candidates must hold SC clearance or be eligible for it and should have a strong understanding of agile methodologies.

Benefits

Flexible working arrangements

Training and certifications

Exposure to leading technologies

Qualifications

• Proven experience in service design process with minimal supervision.
• Experience with Government Digital Service (GDS) standards.
• Ability to create service design artefacts and outputs.
• Identify accessibility barriers for complex user groups.
• Client readiness and experience in facilitating workshops.

Responsibilities

• Maximise value delivered for clients from inception to application.
• Support clients through the service design process.
• Champion user-centricity in design processes.
• Design and develop innovative products and services.
• Lead improvements to existing services using industry trends.

Skills

User-centred design

Design thinking

Workshop facilitation

Stakeholder management

Agile methodologies

Job description

A leading technology consulting firm in the UK seeks a knowledgeable Service Designer to support the end-to-end service design processes for both public and private sector clients. The role emphasizes user-centric design, facilitating workshops, and applying Government Digital Service standards. This position offers opportunities for personal and professional growth within a hybrid working environment. Candidates must hold SC clearance or be eligible for it and should have a strong understanding of agile methodologies.