Service Coordination Lead: First-Time Fix & Ops Excellence

KION Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics company seeks a Service Coordinator Team Leader in Warrington to manage the Service Administration team. The role involves ensuring top-quality customer service and achieving operational efficiencies. Responsibilities include supervising the team, managing job incidents, and maintaining compliance with quality standards. Ideal candidates will have experience in customer service management and a strong focus on improving processes. This is a full-time position offering a dynamic work environment and the opportunity to be part of a leading organization.

Qualifications

• Experience in leading customer service teams with a focus on quality.
• Strong ability to implement operational improvements and efficiencies.
• Knowledge of ISO9001 quality standards and procedures.

Responsibilities

• Supervise and manage the Service Administration team.
• Ensure high-quality support and customer satisfaction.
• Act as the first point of escalation for job & incident management.

Skills

Customer service management

Operational efficiency

Team supervision

Health & Safety compliance

Job description

A global logistics company seeks a Service Coordinator Team Leader in Warrington to manage the Service Administration team. The role involves ensuring top-quality customer service and achieving operational efficiencies. Responsibilities include supervising the team, managing job incidents, and maintaining compliance with quality standards. Ideal candidates will have experience in customer service management and a strong focus on improving processes. This is a full-time position offering a dynamic work environment and the opportunity to be part of a leading organization.