Senior Technical Claims Analyst

Direct Line Group; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK insurance provider is seeking a Senior Technical Analyst for their Motor Claims Analytics team. This role involves developing forecasting models, delivering strategic analysis, and mentoring junior analysts. Candidates should have advanced SQL skills, proficiency in data visualization tools, and the ability to communicate complex data effectively. The company offers flexible work arrangements, generous holidays, and various benefits that support work-life balance, aiming to create an inclusive workplace.

Benefits

50% off home, motor, and pet insurance

Free Green Flag breakdown cover

Optional Health and Dental insurance

Generous holidays

Employee discounts and cashback

Qualifications

• Deep analytical expertise with a focus on real business problems.
• Experience working with large datasets using predictive techniques.
• Ability to communicate complex data to senior stakeholders.

Responsibilities

• Own and evolve complex forecasting models for claims trends.
• Deliver analysis that shapes business strategy and decision-making.
• Collaborate with teams to provide analytics-driven solutions.

Skills

Analytical expertise

Advanced SQL skills

Data visualization

Stakeholder communication

Microsoft Office proficiency

Tools

Tableau

Qlik

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you will have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What we are looking for

We are looking for a Senior Technical Analyst who will join our Motor Claims Analytics team on a full-time, permanent basis.

In 2024, Direct Line Group (DLG) incurred approximately £2.9 billion in Motor claims costs. As Senior Technical Analyst, you will play a critical role in helping us understand, analyse, and influence the drivers behind these costs—from frequency and types of claims to their overall severity.

We are not just looking for someone who can crunch numbers – we need a strategic thinker who can turn complex data into meaningful insight and use it to drive high-impact decisions across the business. If you combine strong technical ability with leadership skills and a passion for performance improvement, this could be your next big move.

What you will be doing

Own and evolve complex forecasting models that predict future claims trends and behaviours

Deliver clear, compelling analysis that shapes business strategy and supports key decision-making at the highest levels (including CCO, COO, and SLT)

Collaborate with cross-functional teams to deliver analytics-driven solutions to key challenges across Claims and the wider business

Use advanced SQL and statistical techniques to interrogate datasets and identify performance trends, cost drivers, and improvement opportunities

Spot opportunities for cost savings and operational efficiency, helping to strengthen our bottom line

Lead a culture of curiosity and continuous improvement, challenging existing practices with data-backed insight

Support and mentor junior analysts, helping to grow technical capability and analytical excellence across the team

What we are looking for

Deep analytical expertise, with a strong numerical foundation and a passion for using data to solve real business problems

Advanced SQL coding skills and experience working with large datasets using statistical or predictive techniques

Proficiency in data visualisation tools such as Tableau and Qlik (or similar), with the ability to tell stories through data

Ability to communicate complex data in a clear, engaging way to senior stakeholders and non-technical audiences

Excellent relationship management and stakeholder influencing skills

Proficient in Microsoft Office, particularly Excel and PowerPoint

A naturally curious, innovative mindset, constantly seeking better ways of working

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

50% off home, motor and pet insurance plus free Green Flag breakdown cover

Additional optional Health and Dental insurance

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you