Senior Service Designer — Hybrid, Flexible Hours

Registers Of Scotland; City of Edinburgh, Glasgow; Hybrid; GBP 48,000 - 58,000; Full time

Job summary

A leading public service organization is seeking a Senior Service Designer to ensure seamless service journeys, influencing the design practice across the organization. This role involves leading design concepts, gathering customer insights, and mentoring team members. The ideal candidate will thrive in hybrid working, enjoy flexible arrangements, and contribute to impactful solutions for the people of Scotland. Join a pioneering team that values creativity and innovation in digital service delivery.

Benefits

Pension contributions up to 28.97%

38 days annual holiday

Parental leave

Investment in professional development

Agile and positive work culture

Qualifications

• At least two years of experience in service design.
• Proven track record of mentoring and influencing teams.
• Experience with customer journey mapping across digital and offline services.

Responsibilities

• Lead design concepts and shape services for better customer experience.
• Facilitate workshops to refine journeys with customers.
• Engage in all stages of the service lifecycle as needed.

Skills

Service design practices

Customer journey mapping

Stakeholder engagement

Workshop facilitation

Education

Relevant degree or equivalent experience

Tools

User research tools

Design software

Job description

A leading public service organization is seeking a Senior Service Designer to ensure seamless service journeys, influencing the design practice across the organization. This role involves leading design concepts, gathering customer insights, and mentoring team members. The ideal candidate will thrive in hybrid working, enjoy flexible arrangements, and contribute to impactful solutions for the people of Scotland. Join a pioneering team that values creativity and innovation in digital service delivery.