Retail Team Leader: Drive Sales & Service Excellence

JD Sports Fashion Plc; Nantwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports retailer in Nantwich is looking for a Supervisor to join the Junior Management team. You will support the store's operations, ensure excellent customer service, and train staff. The ideal candidate has supervisory experience in retail and a passion for customer service. This role offers a monthly discretionary bonus and a 25% discount on a wide range of products. Opportunities for professional development and access to counselling services are also provided.

Benefits

Monthly discretionary bonus schemes

25% company discount

Discounted Gym memberships

Health cash plans

Internal development courses

Access to apprenticeships

Qualifications

• Previous supervisory or Team Leader experience in fast-paced retail.
• Passionate about retail and understanding of competitors.
• Strong attention to detail and ability to maintain high standards.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive and exceed sales targets by monitoring staff service levels.
• Train and develop staff, assisting with new employee induction.

Skills

Supervisory experience

Understanding of retail trends

Coaching and mentoring

Strong communication skills

Attention to detail

Job description

A leading sports retailer in Nantwich is looking for a Supervisor to join the Junior Management team. You will support the store's operations, ensure excellent customer service, and train staff. The ideal candidate has supervisory experience in retail and a passion for customer service. This role offers a monthly discretionary bonus and a 25% discount on a wide range of products. Opportunities for professional development and access to counselling services are also provided.