Retail Team Lead - Customer Experience & Training

Wickes; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retailer is looking for a motivated individual to join their team. In this role, you will emphasize customer service and team support while supervising daily activities. Ideal candidates should have experience in training and enthusiasm to drive success. The position offers a strong benefits package, including bonuses, pension contributions, and additional perks for colleagues. Join us in creating an inclusive workplace focused on wellbeing and career development.

Benefits

Up to 5% annual bonus

Up to 10% employer pension contribution

Up to 35 days of annual leave

20% colleague discount

Life assurance

Qualifications

• Keen interest in growing career and supporting team.
• Experience training new team members preferred.
• Strong passion for delivering exceptional customer service.

Responsibilities

• Motivate and support colleagues to improve customer experience.
• Supervise routine tasks and ensure store readiness.
• Drive success by fulfilling orders and assisting customers.

Skills

Team motivation

Customer service

Training

Scheduling support

Job description

A leading UK retailer is looking for a motivated individual to join their team. In this role, you will emphasize customer service and team support while supervising daily activities. Ideal candidates should have experience in training and enthusiasm to drive success. The position offers a strong benefits package, including bonuses, pension contributions, and additional perks for colleagues. Join us in creating an inclusive workplace focused on wellbeing and career development.