Relief Manager

Saintcatherines; Scarborough; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A charity organization is seeking a Relief Manager for the Whitby and Scarborough area. This role involves managing volunteer teams, ensuring shop standards, and promoting community engagement. Candidates should be organized, possess excellent communication skills, and inspire volunteers. The position offers zero to full-time hours and opportunities for meaningful impact within a supportive environment with various employment benefits.

Benefits

Employee Assistance Programme

Subsidised meals in Flavours Bistro

On-site gym

Staff discount in charity shops

Qualifications

• Strong interest in charity retail.
• Positive, professional work ethic.
• Experience in team management preferred.

Responsibilities

• Manage and support teams of volunteers to maximize profit.
• Ensure exceptional standards across shops.
• Promote shops within the community and support charity operations.

Skills

Highly organised

Excellent communication skills

Ability to inspire and motivate volunteers

Job description

Role: Relief Manager – Whitby & Scarborough Area
Packages: £24,441 per annum
Hours: Zero hours up to full time (availability to work up to 5 days across 7, including weekends and bank holidays)

About Us

At Saint Catherine's, we are embarking on an exciting journey of growth and innovation as we approach our 40th Anniversary – a milestone that celebrates four decades of providing compassionate care to our community. This period of expansion creates a range of opportunities for dedicated individuals to join our team.

As we respond to the evolving needs of our community, we are expanding our services while remaining committed to delivering specialist പുറത്ത care in our Palliative and End of Life Care Unit. We are delighted to introduce new services, including Respite, Convalescent Rehabilitation and Symptom Management, reflecting the increasing demand for these much‑needed services, including the valued return of Respite Care. In addition, our Wellbeing services will be enhanced to provide a comprehensive programme of activities and therapies, supporting people across all areas of our care.

To help us achieve this vision and mark this pivotal chapter in our history, we are recruiting for a number of exciting new roles. If you are passionate about making a real difference, we would love you to join us on this transformative journey.

About the Role

Are you a dynamic and innovative professional eager to be at the forefront of an exciting venture, where fashion meets compassion and every purchase supports our mission of providing exceptional care?

As a Relief Manager, you will be responsible for managing and supporting teams of volunteers to maximise profit and achieve agreed targets and KPIs, ensuring exceptional standards are maintained across our shops. You will combine commercial awareness with creativity, leading your teams to deliver outstanding customer service and presentation to maximise income.

You will provide cover across our Whitby and Scarborough shops for managers’ rota days, annual leave and absence, working closely with our Retail, Marketing and Fundraising teams to promote the shops within the community and support the continued growth of our charity retail operation.

This role offers flexibility from zero hours up to 37.5 hours per week, with availability to work up to five days out of seven.

About You

You will:

• Be highly organised with a strong interest in charity retail
• Have excellent communication skills and a positive, professional work ethic
• Be a strong team player with the ability to inspire and motivate volunteers

Why Join Us?

At Saint Catherine's, you will be part of a supportive, forward‑thinking organisation where your contribution truly makes a difference.

We offer:

• The opportunity to make a meaningful impact for patients and families
• A collaborative and supportive working environment
• A competency‑based development programme
• Employee Assistance Programme
• Subsidised meals in Flavours Bistro
• On‑site gym
• Staff discount in our charity shops

If you can bring fresh ideas, a forward‑thinking mindset and the ability to adapt in an evolving retail environment, we would love to hear from you.

Application Process

For further details, please contact HR Services on 01723 351421 to arrange an informal discussion.

To apply, please submit your application highlighting your relevant experience and explaining why you are the ideal candidate for this role.

Closing date: 25 January 2026

Saint Catherine's Hospice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment and work in accordance with our safeguarding policies and procedures. An enhanced DBS check will be required for this role.