Receptionist

NHS; Nottingham; On-site; GBP 25,000; Part time

Job summary

A prominent healthcare organization in Nottingham is seeking a part-time Receptionist to serve as a first point of contact for patients and visitors. This role involves providing a welcoming atmosphere, handling administrative tasks, and supporting the multi-disciplinary team. Applicants require a minimum qualification of OCR/RSA II typing and experience in customer service, with an emphasis on confidentiality and teamwork. Competitive salary based on a pro-rata scale, with flexible working hours.

Benefits

In-house occupational health services

Dedicated Health and Wellbeing team

Qualifications

• Experience of working in a customer-facing role.
• Previous experience of working in an office environment.
• Relevant Experience of working within the NHS.

Responsibilities

• Provide a high-level welcome and efficient patient-focused service.
• Maintain patient-related records and databases.
• Deal with incoming calls and track case notes.

Skills

Excellent IT skills and knowledge of IT systems

Excellent telephone manner

Education

Minimum OCR/RSA II typing/word processing or equivalent

English Language and Maths GCSE Level C or equivalent

Knowledge of Business & Administration procedures through NVQ Level 2

Tools

Microsoft Office Suite

Job description

Go back Nottinghamshire Healthcare NHS Foundation Trust

Receptionist

The closing date is 21 December 2025

We are looking for a part time person with a working pattern of Saturday & Sundays 9:30-15:30PM, plus 1 x 6 hour shift Monday-Friday (with flexibility and can be agreed on employment)

To provide a high-level welcome and efficient patient focused service, whilst promoting a positive image. Act as first point of contact to all patients, healthcare professionals and visitors. To provide admin support to the multi-disciplinary team. To maintain strict confidentiality of information at all times.

Please note that this post does not meet the pay level required for a Skilled Worker Visa.

Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Main duties of the job

This is a customer facing role that requires the post holder to provide a comprehensive efficient, confidential, and tactful reception, clerical and administrative service for the department. This could include maintaining patient related records/databases making appointments and preparing correspondence.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Job responsibilities

Key Accountabilities:

• Perform welcome duties which include greeting clients and visitors and ensuring clinical staff are made aware of their arrival.
• To take and deal with all incoming calls for the The Lookout Team.
• Recording and relaying messages accurately via telephone email, and face-to-face contact.
• Receiving visitors, assisting with their enquiries and directing them appropriately.
• To maintain general tidiness of the waiting area.
• Maintain notice boards and leaflet stands. Ensure the reception area is well stocked with information relevant to clients.
• Maintain efficient computerised and manual record systems. This includes:
• Request maintenance jobs when required.
• Upload documents such as letters, reports, blood results, etc. onto the client electronic record.
• Maintain an in/out record of all visiting professionals, for fire safety requirements.
• Tracking case notes in and out of the site.
• Room bookings.
• Ensure all confidential documents and files are locked away securely.
• To deal with all outgoing/incoming mail.
• Ordering of equipment/stationery through Procurement.
• To receive and sign for all general deliveries or re-direct accordingly.
• To assist with other administrative duties within the administration team as required.
• General typing of correspondence, audio and copy.
• Client data input and data cleansing on RiO.
• Photocopying, laminating, scanning, shredding etc of documentation.
• Any other duties commensurate with the grade, as requested by the Team Leader/Manager.

Person Specification

Qualifications

• Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience
• English Language and Maths GCSE Level C or equivalent, along with good supporting general education
• Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 2 or proven practical experience

Experience

• Experience of working in a customer-facing role
• High Level Microsoft office software
• Previous experience of working in an office environment
• Ability to work as an affective team member
• Relevant Experience of working within the NHS

Skills

• Excellent IT skills and knowledge of IT systems
• Excellent telephone manner

Other

• Awareness of confidentiality requirements
• Ability to work as part of a team

Values and Behaviours

• All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

£24,465 a yearper annum (pro rata for part time)