Planner / Scheduler

Inside Housing Management; Manchester; Hybrid; GBP 33,000; Full time

Job summary

A community-focused organization in Manchester is seeking a Planner/Scheduler to manage appointments and ensure customer satisfaction. This full-time position offers a competitive salary of £33,049, and emphasizes the need for excellent communication skills and teamwork. The role also supports compliance with local regulations and encourages diversity in hiring. Candidates passionate about making a difference in their community are encouraged to apply.

Qualifications

• Experience as a Planner in a similar role.
• Excellent communication skills for various audiences.
• Ability to remain calm under pressure with empathy.
• Effective teamwork capabilities.

Responsibilities

• Manage scheduling system to complete all appointments.
• Ensure customer expectations are met with high service quality.
• Support compliance with Awaab’s Law in repairs scheduling.
• Aim for first-contact resolution of customer issues.

Skills

Planning experience

Verbal and written communication skills

Calm under pressure

Team collaboration

Job description

Planner / Scheduler

Salary: £33,049

Location: Manchester - Agile

Full Time, Permanent

40 hours per week

Closing Date: 20thJanuary 2026

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an.All exciting position available for a Planner to join us!

Responsibilities

• Work with the dynamic scheduling system, ensuring all appointments are completed within target and to the satisfactionanvas of the customer.

• Meet the expectations of our customers through interactions that are easy, friendly and demonstrate high levels of skills, knowledge and autonomy.

• Support the delivery of One Manchester response to Awaab’s Law, ensuring that repairs are correctly diagnosed and scheduled in line with agreed timescales.

• Ensuring the work initialise scheduling within the Repairs Hub offers the best outcomes for our customers and aims to resolve issues at the first point of contact.

Qualifications

• Experience as a Planner in a similar role.

• Excellent verbal and written skills across a broad range of audience including managers, colleagues and customers, and have the ability to respond to customers differing needs.

• વણીવય રહે calm under pressure operating with empathy, understanding and diplomacy.

• Ability to work effectively as a part of a team.

Why Work with One Manchester

This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re quite proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating ‘the Rooney Rule’. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under‑representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part‑time hours please give us a call and we can let you know if this can be considered for a particular role.