PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary

CMC Hotels; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable hotel chain in the North East of England is seeking a Front Office Supervisor to oversee front desk operations and ensure optimal guest satisfaction. The successful candidate will train and lead the front desk team, ensuring adherence to all policies and procedures. Qualifications include at least one year of hotel experience, strong customer service skills, and the ability to work flexible hours. This position offers competitive wages and a thriving work environment.

Benefits

Competitive wages

Quarterly cash bonuses

Paid vacation

401k

Life insurance

Short-term disability

Qualifications

• 1+ years of experience in hotel operations.
• Strong work ethic and a desire to succeed.
• Clean background check and reliable transportation required.

Responsibilities

• Supervise Front Office operations as directed by management.
• Train and mentor front desk team members.
• Ensure adherence to hotel policies and guest satisfaction.

Skills

Customer service skills

Accounting skills

Communication skills

Leadership abilities

Job description

PIC-Front Office Supervisor-Springhill Suites Durham Chapel Hill

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Quarterly Cash Bonuses
• Paid Vacation
• Holiday Pay
• 401k
• Life Insurance
• Short-Term Disability

Job Duties include but are not limited to:

• This position will be responsible for supervising the Front Office operations as directed by Hotel management. You will be expected to work Front Desk shifts and assist, train, coach, and guide the front desk team ensuring all associates are following CMC and Marriott policies and guidelines while maintaining guest satisfaction standards. You will report directly to the Assistant General Manager.
• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.
• Schedule Front Desk associates keeping hours in budget and overtime under control via manpower reporting.
• Supervise daily shift process ensuring all team members adhere to our standard operating procedures.
• Verify all Front office associates are in uniform and name tag is present, ensuring your associates are following CMC dress code policy.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Supervise the efficient operations of the Front Desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the Night Audit shift.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
• Ensure that all brand quality standards and requirements are completed daily.
• Ensure Security for the hotel’s customers, employees, and property assets.
• Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.

Job Requirements:

• Minimal 1 year hotel experience is required.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
• Must be available to work any shift 7:00 am - 12:00 am and weekends.