Nurse Case Manager

Crisis24 Group; City of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global medical assistance company is seeking a Nurse Case Manager in the City of London. This role involves managing medical cases, contacting medical professionals internationally, and ensuring effective communication within the team. The ideal candidate is a qualified nurse with at least 3 years of clinical experience, strong critical thinking, and excellent communication skills. A ‘can do’ attitude and the ability to work well under pressure are essential. Proficiency in French and/or German is advantageous.

Qualifications

• Minimum of 3 years clinical experience, preferably in a critical care setting.
• Must have strong communication skills, both verbal and written.
• Ability to work well under pressure and prioritize effectively.

Responsibilities

• Manage day-to-day case management.
• Contact international medical professionals for patient updates.
• Perform telephonic patient assessments.

Skills

Medical report-writing

Critical thinking

Communication skills

Problem-solving

Time management

Teamwork

Education

Qualified and registered nurse

Job description

Posted Friday, October 31, 2025 at 10:00 PM

We are looking for a nurse who has excellent medical report-writing and critical thinking skills. They should be able to work well under pressure, understand how to prioritize and escalate as necessary.

What You Will Work On

The Nurse Case Managers are integral to the provision of Medical Assistance. Our role is to review medical information in a timely fashion and provide an expert opinion on how to provide the highest level of care to our client group. The types of cases we manage vary widely from oversight of non-urgent outpatient reviews to emergency medical evacuations. Our client groups are located all around the world, and as such, we need to be prepared to interact with medical professionals from different countries to obtain medical information in a timely fashion to provide an effective response. We ask our medical team to draw upon their own experience and the shared experience of the team to provide an informed opinion on case management.

The role will be responsible for:

• Day-to-day case management
• Reaching out and contacting medical professionals on an international basis to gain medical updates on a patient’s condition
• Demonstrate critical thinking skills when planning for case management
• Liaise with colleagues within the Operations team to ensure open and effective communication
• Perform telephonic patient assessments

Who You Will Work With

Crisis24 has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services. With a combined expertise covering 55 years, we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance, and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader.

You will be working with the Medical Assistance Team; there is an operational team and a medical team.

The Medical Team is a small team that makes good communication skills essential, as we very much encourage teamwork.

We currently have nurses and Doctors across four continents, working together for a follow-the-sun service. The medical team comprises of Doctors, Nurse managers, nurses, and a clinical support specialist.

What You Will Bring

• Must be a qualified and registered nurse
• Must have a minimum of 3 years clinical experience, preferably in a critical care setting, but other settings will be considered if experience is suitable
• Own and promote medical case handling procedures
• The ability to plan and manage their own caseload
• Good problem-solving skills
• Decision maker
• Excellent communication skills – both verbal and written
• ‘Can do, will do’ attitude
• Ability to take ownership of problems and resolve them
• Effective time manager and a person who can prioritize
• Be able to integrate and work well within a team
• Advantageous French and / or German speaker