Nights Team Member NEW Posted today Holme Lacy

Warner Leisure Hotels; Holme Lacy; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hospitality company in Holme Lacy is looking for a night team member to deliver exceptional customer service at reception. This role offers a competitive hourly wage and benefits such as potential live-in accommodation, gym access, and career development through recognized qualifications. No prior experience is needed, just a commitment to being yourself and a focus on guest satisfaction.

Benefits

Potential live-in accommodation

Free use of gym and leisure facilities

Discounted food onsite

Access to national brand discounts

Career development opportunities

20% discount across Bourne Leisure brands

Qualifications

• No experience necessary; bring your authentic self.
• Willingness to improve knowledge on customer service.

Responsibilities

• Deliver great customer service on reception.
• Support smooth running of the hotel during the night.

Skills

People person

Willingness to learn

Customer service focus

Job description

Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.

Hourly pay rate: £12.71 dependent on age.

We have a fantastic opportunity for a night team member at Warner Hotels.

The benefits of working with us

• Potential live in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

What will I be doing?

As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Night Team Leader and team you will be a key part of the smooth running of hotel during the night.

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]