Membership Support Advisor- Glasgow. Closes 17 Oct

Club Rugby; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community-focused organization in Glasgow is seeking a passionate Member Support Advisor to handle member queries through various channels, including Chat, Telephone, and Email. This role involves processing inquiries efficiently and engaging with members to deliver exceptional service. The ideal candidate will thrive in a fast-paced environment and possess strong communication and organizational skills. This position offers a vibrant work culture and great benefits, including free club membership and career advancement opportunities.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand

Access to our Benefits Suite

Qualifications

• Ability to handle member queries across various contact channels
• Experience in providing exceptional customer service
• Good administration skills

Responsibilities

• Handle member queries received via Chat, Telephone, and Email.
• Process membership queries accurately and efficiently.
• Engage actively with members to deliver quality service.

Skills

Resilience in fast-paced environments

Excellent communication skills

Strong organizational skills

Attention to detail

Job description

We are on the look out for a passionate Member Support Advisor to join our team, Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three

• Free Club Membership for you and your family
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand
• Access to our Benefits Suite.

About you:

• Resilient with the ability to thrive in a fast paced environment
• Excellent communication and organisation skills
• Good with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!