IT Telephony Engineer

AmTrust International; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in London is seeking an IT Telephony Engineer to manage and upgrade their phone infrastructure. This role involves migrating legacy systems and enhancing the Microsoft Teams calling capabilities. The ideal candidate will have ITIL certification and a solid background in telephony systems. Join a dynamic team contributing to innovative insurance solutions.

Qualifications

• Strong skill set in IT Telephony roles.
• Ability to maintain and upkeep telephony infrastructure.
• Proficient in providing analytics for business insights.

Responsibilities

• Maintain existing phone infrastructure.
• Migrate legacy systems.
• Design and implement phone cluster and Teams calling functionality.

Skills

ITIL certification

Telephony infrastructure maintenance

Microsoft Teams calling

Job description

We’re AmTrust International, an insurance business headquartered in London, with offices across the UK and employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both internationally and globally.

We are currently looking for a IT Telephony Engineer to join our team based out of our London office.

The role will be responsible for maintaining the existing phone infrastructure, migration of legacy systems and provide input into the design and implementation of the NICE Contact Centre Enterprise phone cluster and Microsoft Teams calling functionality.

To be successful in this role, you will have a strong skill set in an IT Telephony role where you are able to maintain and upkeep a telephony infrastructure for multiple businesses as well the tools to provide the analytics for insight for the business. This role would require someone who is ITIL certified.

For more information click here for the Job Description. To apply, submit your CV and we will be in touch.