IT Technician

Nextech Group; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology services provider is seeking a proactive IT Technician for their Carlisle location. In this role, you will provide essential IT support, work on hardware and software installations, and assist with user setup. The ideal candidate will have at least one year of IT experience and strong communication skills. This position offers opportunities for professional development in a supportive team environment, all while delivering high-quality service to colleagues across the organization.

Benefits

30 days holiday plus bank holidays

Qualifications

• At least 1 year's experience in an IT support or technical role.
• Strong working knowledge of Microsoft Office and common business applications.
• Good understanding of antivirus and endpoint security solutions.

Responsibilities

• Provide first-line support for issues with computers and network devices.
• Install, configure and maintain end-user hardware and software.
• Manage user onboarding and offboarding, including equipment setup.

Skills

Customer service skills

Problem-solving ability

Organizational skills

Knowledge of Microsoft Office

Analytical mindset

Understanding of antivirus and endpoint security

Job description

Overview

Role: IT Technician
Department: IT (Business Services)
Location: Carlisle
Reports to: Head of IT
Benefits: 30 days holiday plus bank holidays

About the Role

We are seeking a proactive and customer-focused IT Technician to join our Business Services team. This role provides day-to-day IT support across the organisation, working closely with senior IT colleagues to deliver a comprehensive, efficient and high-quality service that meets business needs.

This is an excellent opportunity for someone with early-career IT experience who is looking to develop their technical skills within a professional environment.

Key Responsibilities

• Provide first-line support for colleagues experiencing issues with computers, network devices and associated systems
• Deliver desktop and basic server support, minimising downtime and disruption
• Install, configure and maintain end-user hardware and software
• Set up and support laptops, desktops, mobile devices and desk phones
• Manage user onboarding and offboarding, including equipment setup and access configuration
• Support office technology including display panels, projectors, AV systems and multifunction devices
• Maintain accurate asset registers and software licensing records
• Ensure compliance with software licensing and data protection requirements
• Assist with external compliance standards (e.g. Cyber Essentials or equivalent frameworks)
• Document IT procedures and contribute to user guidance materials
• Deliver one-to-one and group training sessions to improve user knowledge and efficiency
• Liaise with third-party suppliers to resolve issues and coordinate upgrades
• Escalate complex issues appropriately to senior IT colleagues
• Travel to branch offices as required
• Participate in ongoing professional development and technical training
• Occasionally support out-of-hours upgrades and patching activities

About You

• At least 1 year's experience in an IT support or technical role
• Strong working knowledge of Microsoft Office and common business applications
• Good understanding of antivirus and endpoint security solutions
• Excellent communication and customer service skills
• Strong problem-solving ability and analytical mindset
• Well organised, accurate and able to prioritise effectively
• Ability to work independently and as part of a team
• Calm under pressure with a proactive and flexible approach

Personal Attributes

• Self-motivated and responsible
• Detail-oriented
• Friendly and approachable
• Committed and proactive
• Proud of delivering high-quality work