IT Support Engineer

NTT DATA Corporation; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology service provider is seeking an IT Support Engineer to provide technical support for hardware and software in a Financial Services environment in Belfast. Responsibilities include troubleshooting desktops and printers, performing maintenance, and ensuring customer satisfaction. The ideal candidate will have over 5 years of relevant experience, be proficient in Windows, and possess an A+ certification or equivalent. This role offers a comprehensive benefits package and a chance to be part of a forward-thinking organization.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
• A+ desktop or equivalent skill set is required.

Responsibilities

• Review, troubleshoot and approve operational quality of desktops, notebooks, printers.
• Install, maintain and optimize desktop/notebook configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance and configurations.

Skills

Technical Support

Troubleshooting

Customer Service

Windows OS

Linux/Unix

Education

5+ years of relevant experience

A+ certification or equivalent

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Overview

NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Belfast. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end‑user computing support (including desktops, laptops, mobile and printers).

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop/notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.

Experience

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

Our people are the most critical component of our long‑term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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