Instructional Designer - German Bilingual -12m FTC

TTEC Holdings Inc.; Remote; GBP 30,000 - 36,000; Full time

Job summary

A customer service solutions provider in the UK is seeking a German bilingual Instructional Designer. You will create and deliver training materials for various client-based programs while enjoying the benefits of a fully remote position. The ideal candidate has a Bachelor's degree in a relevant field and strong project management skills. Join a team dedicated to delivering exceptional customer experiences.

Benefits

25 days Annual leave plus bank holidays

Company pension

Life Assurance 4 x annual salary

Private Medical and Insurance

Employee Assistance Program (EAP)

Qualifications

• Bachelor's Degree or relevant experience in education or instructional design.
• Strong project management and organizational skills are required.
• ISD Certifications are highly desirable.

Responsibilities

• Analyze training needs and develop training materials.
• Design and develop various training solutions using multiple methodologies.
• Conduct training analyses and evaluate training effectiveness.

Skills

Fluency in English and German to C1/C2 level

Strong project management skills

Excellent writing and communication skills

Education

Bachelor’s Degree in Instructional Design or related fields

Tools

Articulate

Camtasia

Captivate

Job description

INSTRUCTIONAL DESIGNER – GERMAN BILINGUAL

At Percepta, we bring first-class service across each market we support. As Instructional Designer in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

Employment Details

Contract Type: Full-Time, 12m Fixed Term Contract – Fully Remote

Working Hours: 40 hours per week, Monday to Friday 8.30am to 5.00pm

Salary: Up to £36,000 per annum.

What You’ll Be Doing

Instructional Designer analyses the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluates and administers traditional and eLearning training solutions using various multi-media formats and authoring tools. Assess content development effectiveness to enhance training content as needed. Partner with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed.

During a Typical Day, You’ll

Design, Development, and Implementation (60%)

• Design and develop learning objectives and outcomes.
• Partner with internal and external clients to create and edit training materials.
• Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.
• Design and develop facilitator and participant material for new hire, continuous, and cross-training by project.
• Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations.
• Develop and maintain knowledge artifacts to be used in both training and production.
• Develop and conduct Train-The-Trainer (TTT) sessions.

Project and Program Management (20%)

• Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.
• Partner with all customers, (internal and external) to identify training needs by program.
• Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.

Training Analysis/Evaluation (20%)

• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.
• Conduct analysis on operational performance to identify knowledge gaps.
• Develop training action plans for individuals and groups based on performance needs.

What You Bring to the Role

• Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.
• ISD Certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.
• Strong project management and organizational skills
• Ability to work with all levels of employee and management
• Ability to work in a fast-paced environment
• Ability to develop training material with short timelines
• Excellent writing, communication, and presentation skills
• Fluency in English and German to C1/C2 level required.

What You Can Expect

• 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
• Company pension
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical and Insurance and discounted dental scheme
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Free On-site parking

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

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