Industrial Gas Customer Advisor

VitalAire Canada Inc.; Grimsby; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading gas solutions provider in Grimsby is seeking a Customer Service Advisor to efficiently handle customer inquiries and issues. The role involves processing payments, managing customer relationships, and providing support. Key skills include excellent communication, problem-solving abilities, and cash handling. The position offers opportunities for development in a diverse and inclusive environment, with a focus on delivering high-quality service to customers.

Qualifications

• Confident and clear communication skills across all contact channels.
• Capable of prioritizing workload and solving problems.
• Able to remain focused in a busy telephone environment.

Responsibilities

• Handle requests from customers in a local site/depot or branch environment.
• Provide rapid resolution to issues and assess when to escalate contacts.
• Manage work within KPI / target framework to optimize customer experience.

Skills

Clear communication skills

Problem-solving abilities

Customer relationship management

Cash handling

Knowledge of industry and products

Job description

A leading gas solutions provider in Grimsby is seeking a Customer Service Advisor to efficiently handle customer inquiries and issues. The role involves processing payments, managing customer relationships, and providing support. Key skills include excellent communication, problem-solving abilities, and cash handling. The position offers opportunities for development in a diverse and inclusive environment, with a focus on delivering high-quality service to customers.