Housekeeping Assistant

Focus Hotels Management Limited; Southam CP; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel management company in Southam is seeking dedicated housekeeping staff to ensure high standards of cleanliness in guest rooms and public areas. The ideal candidate will be a team player with a strong attention to detail and the ability to provide outstanding service to guests. Responsibilities include maintaining cleanliness, assisting with room preparation, and effectively handling guest inquiries. This position offers competitive salary and opportunities for career growth.

Benefits

Competitive salary

Excellent support and training

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Ongoing incentives and rewards

Opportunities for professional growth

Qualifications

• Must display excellent standards of cleanliness and hygiene.
• Ability to support colleagues effectively and work as part of a team.
• Capable of handling guest complaints and resolving issues.

Responsibilities

• Maintain cleanliness in all areas including bedrooms and public spaces.
• Assist with the cleaning of assigned rooms and bathrooms.
• Report maintenance issues and follow up for resolution.
• Anticipate guest needs to enhance satisfaction.
• Log guest property left behind for secure storage.

Skills

Attention to detail

Team player

Ability to work under pressure

Customer service orientation

Job description

Who are we

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake you have the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements

If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development