Food Hall Manager: Lead Teams, Elevate Customer Service

Sainsbury's Supermarkets Ltd; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Food Manager for their Birmingham store. The role encompasses managing daily operations, delivering exceptional customer service, and leading a team to meet high-performance standards. You will be responsible for staff management, ensuring compliance with processes, and driving customer satisfaction through effective leadership. This position offers an attractive salary, benefits, and the opportunity to thrive in a dynamic environment.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension contributions matching

Colleague support networks

Cycle to Work scheme

Special offers on various services

Qualifications

• Experience in a fast-paced operational environment.
• Strong customer service skills.
• Proven track record in delivering KPIs.
• Experience managing people and performance.
• Leadership in a high-volume operational setting.

Responsibilities

• Model and coach high standards across the food hall.
• Manage compliance and enhance customer service.
• Ensure product availability for customers.
• Manage staff performance, payroll, and scheduling.
• Oversee store operations in the absence of senior management.

Skills

Customer service

People management

Performance management

KPI success

Leadership

Job description

A leading UK retailer is seeking a Food Manager for their Birmingham store. The role encompasses managing daily operations, delivering exceptional customer service, and leading a team to meet high-performance standards. You will be responsible for staff management, ensuring compliance with processes, and driving customer satisfaction through effective leadership. This position offers an attractive salary, benefits, and the opportunity to thrive in a dynamic environment.