Floor Manager (Commercial Coach)

Nike; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global retail company in Greater London is seeking a passionate individual for the role of Coach. As a Coach, you will lead a team, ensure exceptional consumer service, manage daily business operations, and promote a positive work environment. This position offers attractive salary, monthly bonuses, employee discounts, and exciting career opportunities. Ideal candidates possess leadership experience, strong communication skills, and flexibility to work shifts. Join us in bringing inspiration and innovation to every athlete in the world.

Benefits

Attractive salary that evolves with the market

Monthly bonus payments

Online and in-store employee discounts

Benefits Package, Pension & Share scheme

Development and career opportunities

Regular training on leadership, sales and products

Access to sports activities

Opportunities to participate in unique NIKE moments

Qualifications

• Passion for NIKE and/or love of sport.
• Experience in retail and/or leadership positions.
• Very good command of English (written and spoken).

Responsibilities

• Use expertise in consumer service to deliver a premium brand experience.
• Lead and motivate employees in your department to ensure excellent work atmosphere.
• Manage daily business to reach sales targets including digital services.

Skills

Passion for NIKE and/or love of sport

Experience in retail and/or leadership positions

Very good command of English

Experience serving exceptional consumer service

Ability to coach and develop a strong team

Strong focus on communication

Flexibility to work in shifts and on weekends

Job description

NIKE Factory Outlet Icon Commercial Coach

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach forhold", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associate is called "Athlete". Mostrar.

As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE’s initiatives including training天下 your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below:

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor isЅ always full, presentable and achieve brand standards
• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain_focus a_needed positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge ಸ್ಪ regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
A dynamic & motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
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• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of English Getical language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!