Field Technical Support Engineer – UK & IRL

INEOS; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive manufacturer in Greater London is looking for a Technical Support Engineer to provide vital vehicle support and improve customer experience. The role involves diagnosing vehicle issues and working closely with various teams to enhance service quality. Candidates should have significant experience in automotive Aftersales, robust diagnostic skills, and the ability to work both in the office and field. This position is full-time and requires a strong focus on customer satisfaction.

Qualifications

• Significant experience in Aftersales & Technical service engineering.
• Ability to travel nationally and internationally as needed.
• Strong drive for continuous improvement.

Responsibilities

• Diagnose and resolve complex vehicle issues.
• Undertake field visits to customers and retailers.
• Liaison with the central technical team for improvements.

Skills

Diagnostic skills

Customer service skills

IT skills

Education

Recognizable technical qualification or experience

Tools

Diagnostic equipment

Job description

A leading automotive manufacturer in Greater London is looking for a Technical Support Engineer to provide vital vehicle support and improve customer experience. The role involves diagnosing vehicle issues and working closely with various teams to enhance service quality. Candidates should have significant experience in automotive Aftersales, robust diagnostic skills, and the ability to work both in the office and field. This position is full-time and requires a strong focus on customer satisfaction.