Field Services Engineer – MSP IT & On-Site Support

Zenzero Solutions Ltd; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A Managed Services Provider is seeking a Field Services professional to provide technical support and assistance to customers. You will work on various incidents and services that require on-site engagement, ensuring SLAs are respected. Key responsibilities include building and configuring IT devices, supporting network and server systems, and updating the knowledge base. The ideal candidate will have a strong technical understanding of Microsoft 365 and ITIL principles. Excellent troubleshooting and teamwork skills are essential.

Qualifications

• Experience working for a Managed Services Provider (MSP or MSSP).
• Operational understanding of ITIL environments, including SLAs and Incident Management.
• Ability to provide end-user computing support.

Responsibilities

• Build and configure end-user devices to standards.
• Visit customer sites for installations and upgrades.
• Provide support for network and server equipment.
• Complete incidents and service requests.
• Ensure Field Services meet all KPIs.

Skills

Knowledge of Microsoft 365 and IT systems

Experience with ITSM tools like ConnectWise

Excellent troubleshooting skills

Teamwork and leadership skills

Tools

ConnectWise Manage

ServiceNow

Azure

Job description

A Managed Services Provider is seeking a Field Services professional to provide technical support and assistance to customers. You will work on various incidents and services that require on-site engagement, ensuring SLAs are respected. Key responsibilities include building and configuring IT devices, supporting network and server systems, and updating the knowledge base. The ideal candidate will have a strong technical understanding of Microsoft 365 and ITIL principles. Excellent troubleshooting and teamwork skills are essential.